Good Day.*I was out for a weeks on facebook but when I log in back on my account I coud...

GetHuman-neilbald's customer service issue with Facebook from May 2018

9 views | 272 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-neilbald will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-neilbald can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-neilbald's own words
Good Day.*I was out for a weeks on facebook but when I log in back on my account I coudn't open it. My Facebook name is Neon Hipon Wankeil Im using this account for more than * years but someone hacked it and change all the information when I checked my email. My email is *****@***.com and it was change into *****@***.com. I have important information and pictures on my facebook please help me to recover my account. I can send a screenshot of the facebook notification when the details of my profile was change on facebook.**And also I have my second facebook account that is registered to this email *****@***.com but it was reported as pretending to be someone else. Maybe the hacker reported my account. Please help me to recover those accounts.**Im hoping to get access on my account ASAP Im worried about my photos there.**I will appreciate your quick response.**You can contact me on my email *****@***.com*Or *****@***.com**Thank you.

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Facebook

Customer service issue
Reported by GetHuman-neilbald
May 31st, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 272 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-neilbald started working on this issue
May 31st, 2018 6:31pm
GetHuman-neilbald indicated the issue is not fixed yet.
Jun 2nd, 2018 4:43am
GetHuman-neilbald indicated the issue is not fixed yet.
Jun 4th, 2018 2:13am

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