Good Day.*I was out for a weeks on facebook but when I log in back on my account I coud...

GetHuman-neilbald's customer service issue with Facebook from May 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-neilbald's own words
Good Day.*I was out for a weeks on facebook but when I log in back on my account I coudn't open it. My Facebook name is Neon Hipon Wankeil Im using this account for more than * years but someone hacked it and change all the information when I checked my email. My email is *****@***.com and it was change into *****@***.com. I have important information and pictures on my facebook please help me to recover my account. I can send a screenshot of the facebook notification when the details of my profile was change on facebook.**And also I have my second facebook account that is registered to this email *****@***.com but it was reported as pretending to be someone else. Maybe the hacker reported my account. Please help me to recover those accounts.**Im hoping to get access on my account ASAP Im worried about my photos there.**I will appreciate your quick response.**You can contact me on my email *****@***.com*Or *****@***.com**Thank you.
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Customer service issue
Reported by GetHuman-neilbald
May 31st, 2018 - 2y ago
I have an issue with Facebook too
Seen by 9 customers so far
Similar issue to 272 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-neilbald started working on this issue
May 31st, 2018 6:31pm
GetHuman-neilbald indicated the issue is not fixed yet.
Jun 2nd, 2018 4:43am
GetHuman-neilbald indicated the issue is not fixed yet.
Jun 4th, 2018 2:13am