I am being asked to upload forms of ID in order to recover access to my Facebook accoun...

GetHuman-malexwil's customer service issue with Facebook from May 2018

18 views | 217 similar | 0 following
Help with my Facebook issue
GetHuman-malexwil's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-malexwil will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-malexwil can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-malexwil's own words
I am being asked to upload forms of ID in order to recover access to my Facebook account. My name on the account is listed as Yung Sonny Wilson. I changed my name to this years ago in order to honor my deceased grandfather whose nickname was Sonny. I don't feel comfortable uploading my personal information to a social media site nor do I think it's necessary. Also, the only reason why I was reported was because of a disagreement with Uber drivers in the Dallas area because I asked fellow drivers in the Uber*Lyft Houston group if they were going to work the NFL Draft in Dallas. I do not want to change my facebook name, which is an ode to my deceased grandfather and is also the name I go by in everyday life, just bc of some childish Uber drivers who shouldn't be in the Uber Houston Facebook group anyway.

GetHuman-malexwil did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-malexwil
May 30th, 2018 - 3 years ago
Seen by 18 customers so far
Similar issue to 217 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-malexwil started working on this issue
May 30th, 2018 2:36pm
GetHuman-malexwil indicated the issue is not fixed yet.
May 30th, 2018 6:24pm

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