I have my facebook account and I got locked out of it and dont understand why that happ...

GetHuman721764's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman721764's own words
I have my facebook account and I got locked out of it and dont understand why that happened. I didnt do anything for this to happen and would like to figure out a way to get it back please and have my kids pictures and all that and that is all I have of them please and lost my email to the account and password I forgot them both and my facebook name is Christy D Garcia Alvarez and my phone number u can contact me is ********** and have a credit card with my name just haven't got married yet but it's christy garcia now and my name and address on mail and wait in for my birth certificate but have a copy of that as well and to show u guys its me and dont want to lose my Facebook please and won't do whatever it was that made me lose it. I enjoy it a lot and keep in contact with friend ans family that live far away from me and my emails are *****@***.com and another one is *****@***.com. please help me and give me one last chance please wont mess this up promise help me to regain access to my facebook it has a picture of me layin down n another picture of my two boys xavier and Isaiah and will do whatever it takes to show u this is christy Diana Garcia
GetHuman721764 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman721764
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 362 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman721764 started working on this issue
May 26th 10:17pm
GetHuman721764 indicated the issue is not fixed yet.
May 27th 3:37am
GetHuman721764 indicated the issue is not fixed yet.
May 27th 3:39am
GetHuman721764 indicated the issue is not fixed yet.
May 27th 4:04am
GetHuman721764 indicated the issue is not fixed yet.
May 27th 11:20pm