My nephew told me he got a grant from the government and give me a number to call. The...

GetHuman701080's customer service issue with Facebook from May 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman701080's own words
My nephew told me he got a grant from the government and give me a number to call. The number he give me was ***-***-****. My nephew's name is John Lee West. When I texted the number I asked for a name and the person told me his name was James Lee West, my other nephew. He asked me if I was messaging him for this grant and I said yes, so he told me to enter my name and see if I was a winner. He entered my name, then a text came back that said "congratulations, you are eligible for $**,***." Then he told me to enter the following information : FULL NAME, HOME ADRESS, E-MAIL, MARITAL STATUS, PHONE NUMBER, OCCUPATION, MONTHLY INCOME, DEAF OR HEARING, DATE OF BIRTH, ID CARD, FACEBOOK INFORMATION. When I went to my Facebook to login, there was a notice that someone had tried to login to my Facebook from somewhere in California, and I said yes, but because I thought I had to in order to receive the grant. So I was scammed and my Facebook account has been stolen!
GetHuman701080 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman701080
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 408 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman701080 started working on this issue
May 20th 4:22am
GetHuman701080 indicated the issue is not fixed yet.
May 21st 4:30am