Facebook Customer Service Issues

I managed to regain access to my account yesterday, updated the password, email, and activated two-step verification. Unfortunately, the account was compromised again, and the hacker has control. Although I received a link to change the password today, login is challenging due to the hacker altering the email and phone number. I urge Instagram to address this security breach promptly. This recurring issue poses a risk with the hacker engaging in malicious activities. My username is hussainsheikh012.

I am a Facebook user, and unfortunately, I cannot recover my phone number [redacted] that was associated with my account. I, J.D., created the page. Despite trying for two months, I have been unsuccessful in regaining access. Being a separated father, this platform is crucial for my daughters to reach out to me. I urgently need to recover it. My new contact number is [redacted], and my email is [redacted] I am willing to provide photo ID for verification. The account was created around December 29, [redacted]. Any assistance is appreciated.

I recently had a comment removed on Facebook for saying "men are trash," deemed as violating the platform's community standards. It's frustrating because this phrase is a common feminist slogan highlighting issues of patriarchy and misogyny. It feels like there is a double standard when misogynist and racist comments are allowed to persist while feminist perspectives are censored. Many women, like me, have experienced similar situations, leading me to question the biases in Facebook's "community standards" enforcement. This, coupled with the concern of our private information being compromised, is disheartening. I am considering leaving Facebook and hope others will do the same. Best, Dr. L. Graham

My daughter's Facebook account was hacked a month ago, and despite reporting it to your company, we were informed that someone in Nigeria was using her account with no solution. This morning, her profile pictures were changed again. I urgently need help in shutting down this compromised account as many reports have been made with no action taken. The account belongs to Sarah Stcyr Cameron and contains sensitive information about her two-year-old daughter. This needs immediate attention. Please contact me at [redacted]. I am deeply concerned that this issue has not been resolved despite previous reports to your company. - Paula Stcyr

Dear Facebook Team, I, Asadullah Azam, have been a Facebook user for over 7 years. My Facebook ID is [redacted] Unfortunately, I am unable to access my account for the past 4 days as I have forgotten the password for my Yahoo email as well. This has caused me a lot of worry, especially since I use Facebook to monitor the social media page of DU Telecom where I work in Dubai, UAE. I have updated my details to my current email, [redacted], and you can reach me on +[redacted]74 or on Skype with the ID Asadullah.Azam1. Please ask me any necessary questions to verify my account and assist me in reactivating it. I used to enjoy using Facebook, but now I am feeling quite upset. I appreciate your help in resolving this issue. Awaiting your kind assistance.

Last night, on May 19th, [redacted], I attended my sister's 50th birthday party where I took pictures and videos to share online. After returning home, I made some video calls to friends before going to bed around 3 a.m. The next morning, May 20th, I tried to log into my account but found my session had expired. I was puzzled as I hadn't posted anything reportable. When trying to reset my password, I realized my recovery email was not the one linked to my account. This complicated the recovery process, leaving me frustrated with the lack of human support available. I just need a link to recover my account, but I'm uncertain if the assistance I'm receiving is legitimate. I'm also unsure about Facebook's verification policies as I've been asked for identification before, contrary to what I've heard. This experience has left me feeling unsure about the site's security.

Jeannie M. from North Berwick, Maine, has three pages on social media. She has been identified as having mental health issues, which have been brought to the attention of the authorities. Despite multiple reports, her defamatory behavior towards myself and my daughter Sara has not been addressed adequately. Sara, who holds a high-ranking job, is seeking legal action not only against Jeannie but also against the social media platform itself. Although there are policies against bullying, Jeannie continues to spread false information about us unchecked. Even though she is banned from other platforms, Facebook has not taken appropriate action. It is frustrating that this situation persists, and I urge for more effective intervention to protect innocent individuals from further harm.

I am facing a major issue with my Facebook account. I mistakenly clicked on the "it's not me" button and now I am locked out. Facebook keeps asking for my cellphone number, which is already associated with the account. I have received several code numbers to reset my password, but none have granted me access to my account. I need assistance to regain access to my account. My account name is "Monique Lawless - WaspMetalRevenge."

I accidentally locked myself out of my Facebook account. I only have one account and would like to keep it that way. The issue is that I no longer have access to the recovery accounts and emails connected to my Facebook account since I no longer use them. The primary email was an old Yahoo account from high school. The other email was my college email, which I no longer have access to since I graduated four years ago. Despite thinking I changed my primary email to my Gmail account, it seems that I did not. Unfortunately, I am unable to reset my password due to lack of access to the recovery accounts. Could someone help me regain access to my Facebook account, please?

Over a month ago, my main page was hacked, and on the same day, my business page was unpublished. While I managed to get my main page back up quickly, my business page remains offline. Despite numerous messages, I have received no assistance. The situation is causing me to lose business and money, which is incredibly frustrating. I suspect someone took advantage of the hacking incident to control my business page improperly. This issue must be addressed urgently. Despite Facebook claiming to be working on technical problems, it seems more like a generic response than real help. The customer service in this department is disappointing, and the lack of resolution after a month is unacceptable.

Dear members, as the group administrator with over 10k members, I want to address the challenges we face with the recent changes implemented by the platform. Despite reaching out multiple times, there has been no response or action taken. The new method of inviting members instead of adding them directly is causing difficulties for group growth. In reality, invitations are often overlooked, especially in secret groups which are hard to find on FB. This change is detrimental to our group as we are losing members and failing to expand. It is crucial for the success of the group that we can directly add members who can easily leave if they wish. I urge for reconsideration of this policy to prevent further decline. Let us have the freedom to add members and thrive as a community.

Hello, I'm Heather Wemhoff. I'm having trouble accessing my account because I no longer have access to the email or phone number linked to it. I suspect it was hacked. I've been trying to reset my password, but since I have a new phone number, I can't seem to log in to my old Yahoo account ([redacted]). It looks like the account may have been deleted. Can you assist me in regaining access to my Facebook account? My driver's license number is xp262873e. If needed, I can provide my social security number as well. Please contact me at [redacted] for further details. Thank you. I was informed that the issue was resolved, but unfortunately, I am still unable to access my account. Any assistance would be greatly appreciated. Thank you.

My Facebook account, Alesha Bryenton, was hacked, and I had to create a new one. The old account is still active, and the hacker is messaging my family. I have been reporting it to Facebook, but the issue persists. I'm feeling helpless and violated as they are even using pictures of my daughter. I created a new account named Rose Alesha Bryenton, but I cannot access the old one as the password and email have been changed. Please, I need assistance in getting the old account, Alesha Bryenton, taken down immediately.

My Facebook account has been disabled, and I am frustrated not knowing the reason. I recently posted about disliking winter, and if that's the cause, I find it unfair as I have seen worse on the platform. I'm a 53-year-old grandmother who relies on Facebook to see pictures of my distant grandchildren. I attempted to create new accounts, but they were promptly shut down once I verify my phone number. I value using Facebook but the continuous closures are making me dislike the platform. My friends are also surprised by my ban. It would be more considerate if Facebook informed users of any suspicious activities before disabling accounts, as I have lost a lot of content. Please reevaluate my situation as I find it unjust. Thank you, Cathy B. [redacted]

Dear Sir, I am writing to address the disabling of my Facebook account "Wazir Zadran" since December 3, [redacted], following the unintentional posting of a video months ago. Inadvertently, I violated Facebook's rules and regulations without realizing the consequences it would hold. As a social activist dedicated to educating youth on positive changes in Afghanistan and globally, I humbly request the reactivation of my account. Enclosed are copies of my ID Card and Passport for verification purposes. Your prompt assistance in reinstating my account and allowing me to reconnect with my Facebook community and friends is greatly appreciated. Thank you for your understanding and cooperation. Best Regards, Wazir Zadran

Dear Facebook Admin, I am writing to appeal the disabling of my Facebook account due to copyright infringement. The email address associated with my account is [redacted] Last month, I shared a poster inviting people to an event featuring someone singing Shania Twain songs at a car show for the sick kids foundation. I have all the necessary documentation and evidence for this event. I also posted a video on YouTube, which was subsequently shared on my Facebook page. After receiving a notification that my account would be disabled for 4 days, I was able to regain access only to find the video had been automatically deleted. My account was disabled after two friends tagged me in the same video on May 16th, and I was unaware it would be shared on my page as I had not adjusted my privacy settings. I want to assure you that it was not my intention to violate any copyright policies. I am willing to delete the video from my account if necessary. This account is essential for me to stay in touch with my family abroad and support the sick kids hospital. Please let me know if you require any additional information or documentation from me. Thank you for your understanding. Sincerely, [redacted]

I had a frustrating experience with Facebook customer service. Despite submitting the Child Data Request form and paying for a notarized letter to retrieve my child's videos and photos, the representatives I spoke to were unhelpful. They claimed the issue didn't pertain to minors or parental inquiries, contradicting the purpose of the form I completed. Rather than addressing my concerns, I received a generic response redirecting me to another department. Upon reaching out to the ID verification team, my son's account was flagged for deletion. I emphasized that I no longer had copies of the media and even went as far as getting a letter notarized for the form, but the staff remained indifferent. It was a disheartening experience. Customer service should aim to surpass expectations in resolving user issues.

I am experiencing issues accessing my Facebook account. The error message prompts me to log in again due to a session expiration, but when I try to log in with the correct password, it indicates it is incorrect. Unfortunately, I am unable to reset my password as I no longer have access to the email associated with my Facebook account, [redacted], because I forgot the email password. I am unsure if I accepted the terms and conditions during account creation. Can I use my email contacts listed on my profile as a verification method to regain access to my account and retrieve my stored photos?

Dear Sir, I encountered an error on Facebook while attempting to log in, receiving a message indicating that my account is under review due to a photo I uploaded. I have attached the image in question and kindly request to have it restored on my Facebook business account. Your help in this matter is greatly appreciated. Sincerely, Mirza Rasheed Baig Chairman(Group of Companies) Rashco Glasgow Ltd 79 Trongate, Glasgow G1 5HB, Scotland United Kingdom

I recently got a new Samsung mobile phone, but I'm having trouble accessing my active Facebook account with over [redacted] friends and daily notifications. Additionally, I unintentionally created two other Facebook accounts: one with the name Carol Nugent displaying a blank screen and another with a profile picture of colored balls. I visited a Vodafone store for 3 hours on Friday to address this issue, but unfortunately, it remains unresolved. The only Facebook account I wish to use on my new phone is Carol Nugent (Quinn), featuring a profile picture of my mother in a pink jumper and navy coat. This situation is causing me significant stress, and I urgently need assistance in recovering my desired Facebook account. Thank you, Carol Nugent