My mother’s Facebook was hacked and they scammed our family members in Vietnam for mone...

GetHuman695701's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman695701's own words
My mother’s Facebook was hacked and they scammed our family members in Vietnam for money. They are still using her account even though we’ve been reporting it to Facebook multiple times. We made a new account for my mom and used it to report the hacked one. Then we tried logging into Facebook today and it said our new and real account had been disable for “pretending to be someone else”. We need to deactivate or delete the hack account immediately or recover the old one.
GetHuman695701 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman695701
May 18th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 147 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman695701 started working on this issue
May 18th, 2018 3:11am
GetHuman695701 indicated the issue is not fixed yet.
May 18th, 2018 4:11am
GetHuman695701 indicated the issue is not fixed yet.
May 18th, 2018 4:16am