I was locked out of my Facebook account about * weeks ago. I just bought a new phone th...

GetHuman-paulseth's customer service issue with Facebook from May 2018

15 views | 138 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-paulseth's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-paulseth's own words
I was locked out of my Facebook account about * weeks ago. I just bought a new phone through Verizon, but I have the same number. I tried to ask facebook to text me the authentication number numerous times, but I still have not received one a code. After setting up a * device authentication about * months ago due to a hacker that got into my account, I forgot that my phone was one of the devices besides my computer that i listed for the authentication. After receiving my new phone, i tried to login to my facebook account, but i was blocked because facebook did not recognize my device. *I tried uploading my Driver's License picture three times and a picture with my face and identification code once. I never received a confirmation email, and I still can't login on my computer or my new phone.*Please help me login to my account. Thank you.

GetHuman-paulseth did not yet indicate what Facebook should do to make this right.

How GetHuman-paulseth fixed the problem

We are waiting for GetHuman-paulseth to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-paulseth fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-paulseth
May 18th, 2018 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 138 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-paulseth started working on this issue
May 18th, 2018 2:52am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies