I was locked out of my Facebook account about * weeks ago. I just bought a new phone th...

GetHuman-paulseth's customer service issue with Facebook from May 2018

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The issue in GetHuman-paulseth's own words
I was locked out of my Facebook account about * weeks ago. I just bought a new phone through Verizon, but I have the same number. I tried to ask facebook to text me the authentication number numerous times, but I still have not received one a code. After setting up a * device authentication about * months ago due to a hacker that got into my account, I forgot that my phone was one of the devices besides my computer that i listed for the authentication. After receiving my new phone, i tried to login to my facebook account, but i was blocked because facebook did not recognize my device. *I tried uploading my Driver's License picture three times and a picture with my face and identification code once. I never received a confirmation email, and I still can't login on my computer or my new phone.*Please help me login to my account. Thank you.

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Customer service issue
Reported by GetHuman-paulseth
May 18th, 2018 - 5 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 138 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-paulseth started working on this issue
May 18th, 2018 2:52am