My father passed away several years ago and no one was able to get his log on details b...

GetHuman651251's Recover Account issue with Facebook from May 2018

5 views | 142576 similar | 1 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman651251 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman651251 can let us know if they help or not.
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Before contacting them, items GetHuman651251 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman651251's own words
My father passed away several years ago and no one was able to get his log on details before he passed. We always intended to contact Facebook to recover the log in so we could set the account up as a memorial for him but we never got around to it. Now our attention has gone back to it because someone else, we don't know who, has started changing the profile picture on the account. We fear that if an unknown person has access to the account it will soil his good name. So all up i was wondering if i might be able to recover his sign in so i can change the account back to normal and keep it to remember him. i am his son and can send his death certificate along with my birth certificate in you need it.

GetHuman651251 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Account issue
Reported by GetHuman651251
May 2nd, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 142576 others
1 customer following this

Timeline

GetHuman651251 started working on this issue
May 2nd, 2018 10:36pm

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