After agreeing to terms I tried to log back in. It said I was using an old password. I...

GetHuman-malritch's Report a Problem issue with Facebook from April 2018

2 views
 | 
733908 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-malritch's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-malritch's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-malritch will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-malritch can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-malritch may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-malritch's own words
After agreeing to terms I tried to log back in. It said I was using an old password. I pressed forgot password and it said it had sent a code which I did not receive. The answers from FB started calling me Allan. I informed them my name is Mal Ritchie. The phone number it said it was sending to is not mine and the email is an old one I haven't used for years. My profile pic comes up but when I chose it it says I am Allan Snelson (my ex of * years) my account is Mal Ritchie. Phone number **** *********. The one I keep being offered ends in **. I was sent another code (to Allan) but when I typed it in was told it was wrong. Why does is think I am Allan Snelson? My profile picture comes up but when I choose it I end up with his account. Help please it is sending me crazy. I am going round in circles. Never had a problem with my account. Do not want any of my info sent to my ex husband.
GetHuman-malritch did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-malritch fixed the problem
We are waiting for GetHuman-malritch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-malritch fixes it.
This email address isn't valid

Facebook

Report a Problem issue
Reported by GetHuman-malritch
Apr 29th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 733908 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-malritch started working on this issue
Apr 29th, 2018 12:33am