After agreeing to terms I tried to log back in. It said I was using an old password. I...

GetHuman-malritch's Report a Problem issue with Facebook from April 2018

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The issue in GetHuman-malritch's own words
After agreeing to terms I tried to log back in. It said I was using an old password. I pressed forgot password and it said it had sent a code which I did not receive. The answers from FB started calling me Allan. I informed them my name is Mal Ritchie. The phone number it said it was sending to is not mine and the email is an old one I haven't used for years. My profile pic comes up but when I chose it it says I am Allan Snelson (my ex of * years) my account is Mal Ritchie. Phone number **** *********. The one I keep being offered ends in **. I was sent another code (to Allan) but when I typed it in was told it was wrong. Why does is think I am Allan Snelson? My profile picture comes up but when I choose it I end up with his account. Help please it is sending me crazy. I am going round in circles. Never had a problem with my account. Do not want any of my info sent to my ex husband.
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Report a Problem issue
Reported by GetHuman-malritch
Apr 29th, 2018 - 5 mons ago
I have an issue with Facebook too
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GetHuman-malritch started working on this issue
Apr 29th 12:33am