After agreeing to terms I tried to log back in. It said I was using an old password. I...
GetHuman-malritch's Report a Problem issue with Facebook from April 2018
2 views | 140599 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-malritch's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-malritch's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-malritch will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-malritch can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-malritch may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-malritch's own words
After agreeing to terms I tried to log back in. It said I was using an old password. I pressed forgot password and it said it had sent a code which I did not receive. The answers from FB started calling me Allan. I informed them my name is Mal Ritchie. The phone number it said it was sending to is not mine and the email is an old one I haven't used for years. My profile pic comes up but when I chose it it says I am Allan Snelson (my ex of * years) my account is Mal Ritchie. Phone number **** *********. The one I keep being offered ends in **. I was sent another code (to Allan) but when I typed it in was told it was wrong. Why does is think I am Allan Snelson? My profile picture comes up but when I choose it I end up with his account. Help please it is sending me crazy. I am going round in circles. Never had a problem with my account. Do not want any of my info sent to my ex husband.
GetHuman-malritch did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-malritch fixed the problem
We are waiting for GetHuman-malritch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.