Dear Facebook, **I have twice apparently been hacked by a scammer who sent attachments...

GetHuman-limpinji's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
GetHuman-limpinji's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-limpinji will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-limpinji can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-limpinji's own words
Dear Facebook, **I have twice apparently been hacked by a scammer who sent attachments to groups on my FB page. Finally my account was locked and I had to prove I was the genuine holder and had nothing to do with the attachments sent out. **In the proving process, a code was sent to my mobile number **** *** *** which is an old number for a lost phone. My new number is **** *** *** which I hadn't thought to change in my account profile. Since I can't access the code sent out to my old phone number, I can't verify it is me and have my account reinstated. **I had started to open another account in my name but stopped as my friends list which was about **** names would be lost. **Can you help me please to reinstate my Facebook account?**My email address is *****@***.com and please note I am known as Jimmy Collington. I also have a website page with my wife which is www.limpinjimmyandtheswinginkitten.com.au for music and dancing.**Regards, *Jimmy. (James Collington)

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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-limpinji
Apr 28th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 139467 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-limpinji started working on this issue
Apr 28th, 2018 7:45am
GetHuman-limpinji shared this issue with friends on Facebook
Apr 28th, 2018 7:45am
GetHuman-limpinji indicated the issue is not fixed yet.
Apr 28th, 2018 9:00am

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