I've been one of the parties affected by a friend's account who was hacked. I've gotten...

GetHuman635424's Hacked or Disabled Accounts issue with Facebook from April 2018

7 views | 10000 similar | 0 following
Help with my Facebook issue
GetHuman635424's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman635424 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman635424 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman635424's own words
I've been one of the parties affected by a friend's account who was hacked. I've gotten offers for $***,*** etc. obviously a scam. I probably made a mistake when I got the first one that said my friend was requesting that I communicate with her on messenger and to click "accept". Had I been thinking, a person doesn't have "accept" anything to use messenger. Anyway since then I've been*sent another message saying my son is requesting joining him on messenger and I need to "send link". I don't know if that is legitimate or not. I did not click on it. I really wonder if my account has been cloned. I did not get one birthday wish on my birthday a couple of days ago and usually get several especially from people I don't normally have much other contact with. Long and short of this is CAN YOU TELL IF MY ACCOUNT AS BEEN CLONED OR HACKED? Thanks, Sue

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Hacked or Disabled Accounts issue
Reported by GetHuman635424
Apr 27th, 2018 - 5 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 10000 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman635424 started working on this issue
Apr 27th, 2018 7:36pm
GetHuman635424 indicated the issue is not fixed yet.
Apr 27th, 2018 8:42pm
GetHuman635424 indicated the issue is not fixed yet.
Apr 28th, 2018 9:58pm

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