My account has been hacked by some one in the name of JHOYLYN DE CASTRO in the id no...

GetHuman633700's Hacked or Disabled Accounts issue with Facebook from April 2018

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Before contacting them, items GetHuman633700 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman633700's own words
My account has been hacked by some one in the name of JHOYLYN DE CASTRO in the id no :-"*********.*He has changed my Login Mail id & password as well as my contact number.I had created another account very long back with my same mail id but was not active in that account since dint know my password. Now after this issue happened i tried to change my password and contact details from my actual Facebook account but i am not able to do that since as soon as in enter my mail id n new password its automatically loginin into my another account which was inactive. Now i need your help to block the above account with the Name and Id mentioned above so that the hacker doesnt misuse my details for any other cause.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman633700
Apr 27th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 725418 others
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Timeline
GetHuman633700 started working on this issue
Apr 27th, 2018 8:59am