My account has been hacked by some one in the name of JHOYLYN DE CASTRO in the id no...

GetHuman633700's Hacked or Disabled Accounts issue with Facebook from April 2018

725418 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman633700's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman633700 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman633700 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman633700's own words
My account has been hacked by some one in the name of JHOYLYN DE CASTRO in the id no :-"*********.*He has changed my Login Mail id & password as well as my contact number.I had created another account very long back with my same mail id but was not active in that account since dint know my password. Now after this issue happened i tried to change my password and contact details from my actual Facebook account but i am not able to do that since as soon as in enter my mail id n new password its automatically loginin into my another account which was inactive. Now i need your help to block the above account with the Name and Id mentioned above so that the hacker doesnt misuse my details for any other cause.
GetHuman633700 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman633700 fixed the problem
We are waiting for GetHuman633700 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman633700 fixes it.
This email address isn't valid


Hacked or Disabled Accounts issue
Reported by GetHuman633700
Apr 27th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 725418 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman633700 started working on this issue
Apr 27th, 2018 8:59am