As stated in prior message to fb.....I was scammed by a fake vacation rental by owner l...

GetHuman595577's customer service issue with Facebook from April 2018

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The issue in GetHuman595577's own words
As stated in prior message to fb.....I was scammed by a fake vacation rental by owner link by Carlos Morris, which is a fake profile. Pictures were hacked from someone else's account. I reported this, & was advised to block him. Facebook also said he has not violated any Facebook standards. He took an $*** deposit for a real vac rental, but he is not the real owner. Facebook erased all of the correspondence between Carlos Morris, & myself. Those conversations are needed to dispute the credit card charges. I was not notified that this was going to happen, & when I went back into my messages, they are gone. My side of the private messages is there, but his is not. I NEED these messages to recoup what Was stolen.
GetHuman595577 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman595577
Apr 26th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 10 customers so far
Similar issue to 727348 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman595577 started working on this issue
Apr 26th, 2018 11:33pm
GetHuman595577 indicated the issue is not fixed yet.
Apr 26th, 2018 11:33pm
GetHuman595577 indicated the issue is not fixed yet.
Apr 28th, 2018 8:01pm
GetHuman595577 indicated the issue is not fixed yet.
Apr 28th, 2018 8:02pm
GetHuman595577 indicated the issue is not fixed yet.
Apr 30th, 2018 3:17am
GetHuman595577 indicated the issue is not fixed yet.
Apr 30th, 2018 3:17am
GetHuman595577 indicated the issue is not fixed yet.
May 8th, 2018 12:29am
GetHuman595577 indicated the issue is not fixed yet.
May 8th, 2018 12:30am