Facebook has blocked the wrong account, I reported an account that has been impersonati...

GetHuman-lepongpo's Hacked or Disabled Accounts issue with Facebook from April 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lepongpo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lepongpo can let us know if they help or not.
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Before contacting them, items GetHuman-lepongpo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lepongpo's own words
Facebook has blocked the wrong account, I reported an account that has been impersonating me and Facebook has now blocked me. This person is defaming and violating my rights and the Facebook policies! **I had to reinstate my old Facebook account in order to report this fake account, I even linked it to my Instagram account but Facebook has removed my account. My pictures are being screen munched from my Instagram account and reposted on Facebook as if it is me! If you check my Instagram you will realize from timeline that some posts made on Facebook don’t even make sense, this person is even asking people for money ! *Fake account: Sibongile Pretty *Removed account: Sibongile More*Instagram account: *pong*pong**Please help, this is getting out of hand

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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-lepongpo
Apr 26th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 140053 others
0 customers following this

Timeline

GetHuman-lepongpo started working on this issue
Apr 26th, 2018 7:03pm