Facebook has blocked the wrong account, I reported an account that has been impersonati...

GetHuman-lepongpo's Hacked or Disabled Accounts issue with Facebook from April 2018

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Before contacting them, items GetHuman-lepongpo may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-lepongpo's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lepongpo will want to follow the link below to head to their help center. We will check on GetHuman-lepongpo later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-lepongpo's own words:
Facebook has blocked the wrong account, I reported an account that has been impersonating me and Facebook has now blocked me. This person is defaming and violating my rights and the Facebook policies! **I had to reinstate my old Facebook account in order to report this fake account, I even linked it to my Instagram account but Facebook has removed my account. My pictures are being screen munched from my Instagram account and reposted on Facebook as if it is me! If you check my Instagram you will realize from timeline that some posts made on Facebook don’t even make sense, this person is even asking people for money ! *Fake account: Sibongile Pretty *Removed account: Sibongile More*Instagram account: *pong*pong**Please help, this is getting out of hand
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman-lepongpo
Apr 26th, 2018 - 3 mons ago
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GetHuman-lepongpo started working on this issue
Apr 26th 7:03pm