Toll-free · Mon-Fri 7am-12am EST · Press 1 for English, then press 4. · You have reached Comenity Bank. If you are attempting to reach Direct Express and have questions about your federal benefits, you have dialed the wrong number. Please hang up and dial 1-888-744-1155. For all other calls related to your Express credit card, please remain on the line.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Express phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6
Below are some clips we've found from Express's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Express Incorporated.
A modern multichannel apparel and accessories brand.
Please press one for service in English.
We did not detect any entry."
Excerpt from a call with Express
Thursday, January 11, 2024 7:41 PM
What are the hours and when should I call?
Express operates the call center for this 888-397-1980 phone number Mon-Fri 8:30am-6:30pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Express is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call Express
In summation, the best day to call Express is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Express staffs the call center well on Friday.
Why Customers Call Express
If you have time to do a bit of reading before you call Express, we recommend you read over some of our problem-specific articles.
If your American Express account has been locked, the company may have locked it because of suspected fraud or a past-due bill. To find out, contact American Express' customer service.
Yes, you can access your American Express - Personal Savings account online. American Express provides an easy and secure online platform for managing your Personal Savings account. Once you have enrolled in online banking, you can log into your account through the American Express website using your unique username and password. Through this online portal, you can view your account balance, transaction history, and interest earned. Additionally, you can make online transfers between your American Express - Personal Savings account and your linked external bank accounts. This convenient and user-friendly online banking feature allows you to manage and track your savings effortlessly from the comfort of your own home or while on the go.
Click the link above to get answers to just about any Express customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Express, and their purpose. Are any of these similar to the reason you are trying to call?
Account billing inquiry: "Lost my mom and got a bill, trying to figure out a past purchase on the card."
- From a call lasting 25m 42s , Apr 26, 2024 5:01 PM
More Express Customer Service Contacts
There are of course other ways to contact Express customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Express customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Express agent. This phone number is Express's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-397-1980 include and other customer service issues. Rather than trying to call Express first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Express has 2 phone numbers. It's not always clear what is the best way to talk to Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Express. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Express. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.