A:No. Hours for this phone number are Mon-Fri 7am-12am EST.The least busy day is Monday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Express Customer Service?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.
This is the #2 most popular Express phone number out of 2. Click above to go back to the main customer service number and other contact information, including Express email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Express phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 4.
Here is how our research team describes the way the Express phone system greets you: You have reached Comenity Bank. If you are attempting to reach Direct Express and have questions about your federal benefits, you have dialed the wrong number. Please hang up and dial 1-888-744-1155. For all other calls related to your Express credit card, please remain on the line.
What are the hours and when should I call?
Express operates the call center for this 888-397-1980 phone number Mon-Fri 7am-12am ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Express is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Express is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Express staffs the call center well on Monday.