I have attempted to unfreeze my credit report and previous User ID & PIN numbers were n...

GetHuman5316546's customer service issue with Experian from September 2020

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The issue in GetHuman5316546's own words
I was trying to unfreeze my credit. ... I have attempted to unfreeze my credit report and previous User ID & PIN numbers were not recognized. Going through you phone prompts your voice mail **** froze my credit report when that was not what I was saying. Then I was given, without warning, a new pin that came at me so fast I was unable to remember or write it down. Now I need a real person to help me past all the web page circle arguments and phone prompts to access my credit. I am trying to get preapproved for a home loan so there is some urgency about this.
All of the customer service solutions, both web and phone, provided a circular solution path that provided no solution.
Give me access to temporarily unfreeze my credit.
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Experian

Credit Report
Customer service issue
Reported by GetHuman5316546
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 5066 others
0 customers following this

Timeline

GetHuman5316546 started working on this issue
Sep 30th, 2020 2:01pm