I'm unable to login to my Experian account.

GetHuman3679883's Account Access issue with Experian from October 2019

Help with my Experian issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3679883's own words
I was trying to cancel old account and setup a new one ... I had to cancel all active Experian memberships today because of my wife creating an account to monitor my credit. She did not know I already had one and when I tried to change the information back to mine, we had major issues. So Customer service cancelled those accounts. I then created a new account but now I can't get the website or the app to accept membership registration. I keep getting an error screen stating an unknown error has occurred, call customer service. I have been trying all afternoon and can never get a live person on the phone anymore.
What they apparently don't understand is the registration process isn't working and keeps giving error messages and canceling the attempt at a new account.
Make sure All accounts are closed, erased, removed all information so I can start a fresh new account. Makes sure my wife's account is removed as well, *****@***.com and anything associated with that user.
I've been a customer for over a year
I've tried everything I can find on online support and community support. Nothing is working.
How GetHuman3679883 fixed the problem
I ended up calling again myself, **********, and choosing the option for business * Experian client which connected me to a person who redirected my call to a customer service specialist. Problem resolved!*Get human.com never did call back! Total waste of time!!
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Experian

Both the Experian mobile app and online website
Account Access issue
Reported by GetHuman3679883
Oct 1st, 2019 - a year ago
Fixed
GetHuman3679883 shared how to fix
Seen by 19 customers so far
Similar issue to 21925 others
0 customers following this
Items needed
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Timeline

GetHuman3679883 started working on this issue
Oct 1st, 2019 12:00am
GetHuman3679883 confirmed the issue is fixed. Hooray!
Oct 4th, 2019 1:36pm
GetHuman3679883 indicated the issue is not fixed yet.
Oct 4th, 2019 1:37pm
GetHuman3679883 confirmed the issue is fixed. Hooray!
Oct 4th, 2019 1:37pm
GetHuman3679883 confirmed the issue is fixed. Hooray!
Oct 4th, 2019 1:44pm
GetHuman3679883 indicated the issue is not fixed yet.
Oct 4th, 2019 1:44pm
GetHuman3679883 indicated the issue is not fixed yet.
Oct 4th, 2019 9:24pm
GetHuman3679883 indicated the issue is not fixed yet.
Oct 4th, 2019 9:25pm
GetHuman3679883 indicated the issue is not fixed yet.
Oct 4th, 2019 9:44pm
GetHuman3679883 confirmed the issue is fixed. Hooray!
Oct 4th, 2019 11:23pm

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