Your company's failure to confirm and communicate thoroughly cost me $**.**.

GetHuman-johnstat's customer service issue with Experian from November 2018

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The issue in GetHuman-johnstat's own words
Feed my children ... Want reimbursed **.** for an unauthorized charge to my account. That includes the $**.** overdraft fee which I would be reliable had I authorized. I use Lexington Law for my credit repairs and consolidation and am a happy user of credit karma. This unauthorized charge prevented me from being able to feed my children dinner last night had to put groceries back after payment failed at store..embarrassing. All due to failure to confirm charges.Your company being a credit bureau, should practice all fraudulent and financial services consistently and accurately. Afterall, u do score people on consistent payments, but u have a very large number of multiple people whom you have done these unauthorized charges
Due to your company's failure to at least attempt to confirm a service before charging people's account I was embarrassed and putting groceries back at the store because your unauthorized charge put my account$**.** overdrawn and due to my banks policies and repairing my credit my account is set and charged me * penalties $** each plus your company's unauthorized charge of **.**.
Refund my **.**. I think the initial charge and my overdraft fee that I was charged the **th when u charged it, then believing I had funds when declined at store another fee assesed. **.** plus **.** overdraft refund.
Not an Experian customer nor will I ever be due to the consistent inconvenience, obviously failure to confirm charges when for people in process fix credit, do u realize the damage this major problem can do to people? I will be taking further action and finding out exactly who to report this major issue to
Am going to talk with my representatives at Lexington Law to find out who to file complaint with hopes your company will step away from this automated, computerized, careless, inconsistent system u have here. Real people need jobs also
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Customer service issue
Reported by GetHuman-johnstat
Nov 30th, 2018 - 6 mons ago
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GetHuman-johnstat started working on this issue
Nov 30th, 2018 2:21pm