I am sooo very frustrated because I have not EVER been able to do anything online regar...

GetHuman-bjcott's customer service issue with Experian from November 2018

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The issue in GetHuman-bjcott's own words
I am sooo very frustrated because I have not EVER been able to do anything online regarding freezing or unfreezing my report. Last Sept ****, I went to freeze my husband's and my credit report due to big breaches. It would not let me THEN nor NOW do ANY online tasks for MY report. I ALWAYS got the same message online after I key in the basic info on home page. WE WERE UNABLE TO HONOR YOUR REQUEST BASED ON THE INFO YOU ENTERED. The info I entered then and now is correct: name, address, SSN, DOB. That is all correct! In ****, I used the phone and was told the freeze was in place altho the online message said they could not freeze it. Plus they never sent me a PIN * then. So now, I am trying to buy a car and need my report unfrozen. * We have tried everything to no avail. I have called * phone *s and cannot get a person but one time. Well, I finally got thru recently on the phone to a real person who mailed me a PIN * for the *st time & it arrived in the mail today. So I went online just now to temporarily unfreeze my report with my newly arrived PIN * and I get the SAME MESSAGE. This was NO SURPRISE. The message appears as always denying my request based on the basic info I keyed in! I have tried for days to get a LIVE PERSON again to talk with to get this corrected. There HAS to be some incorrect info on my report that is preventing me from doing anything on the phone or online. I am trying to buy a car and need my report unfrozen asap and I need to talk with someone. Something has been wrong on my file since I *st tried to freeze my report on Sept **, ****. I cannot imagine what in the world it may be but I am DESPERATE to SPEAK WITH A REAL PERSON AND GET THIS FIGURED OUT. Please or please help me!

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Experian

Customer service issue
Reported by GetHuman-bjcott
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 8077 others
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GetHuman-bjcott started working on this issue
Nov 9th, 2018 1:46am

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