I recently closed a credit card and I did no know such an action might be a detriment t...

GetHuman723874's customer service issue with Experian from November 2018

1 view
 | 
7840 similar
 | 
0 following
Help with my Experian issue
Next: our robot will wait on hold for GetHuman723874 to get a Experian rep on the line!
Always use the GetHuman Phone tocall Experian. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman723874's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman723874 may need:
Your name, SSN, Address, and Your birthday
The issue in GetHuman723874's own words
I recently closed a credit card and I did no know such an action might be a detriment to my credit store. Yet I had no option. I ordered a diamond ring on Aug. *th, **** , and attempted cancelling following morning. I bought it for my husband who has been battling cancer for years, but when I showed him picture of said ring, he said it resembled a wedding band and he already had one . I called the following day to this cancel ring. Merchant said it was too late. I received a package in my mailbox following day with two empty ring boxes and no accompanying paperwork. Merchant, whom I purchased from countless times in past said a 'Randy' in Customer service said upon filling out form to be sent we would receive refund--the ring was about was $***.**. Randy however spoke to my spouse and conveyed we should not contact our credit card. I lstened, but we received forms not one, but two of same letter. This refund was not being done expediantly. I thus bled credit card, placed item in dispute. I never had problem with said card before and they steadily increased my line. I never knew card was owned by Synchrony Bank, and I received a letter from Synchrony following day, conveying they would remove disputed item from statement and would not charge me interest. The following day, I received a rejection from Synchrony who concurred with the merchant, with justification I failed to understand. I did not know Synchrony, same Bank who owned my TJMa x card also financially prospered from a relationship they had shortly initiated with merchant, at the behest of the merchant'CEO, Tim Matthews who sought Synchrony to do actually assist them with an installment card issued to consumers. I notified the Post Office in Poughkeepsie and said merchant, JT V was responsible for insuring item, since without insurance, the send could not complete a USPC claim form. The post office maintained they could not open packafe, because this would be a criminally unjustifiable a t unless there was reason to (i.e. anthrax scare) I initiated another dispute while
GetHuman723874 did not yet indicate what Experian should do to make this right.
I have an issue with Experian too
How GetHuman723874 fixed the problem
We are waiting for GetHuman723874 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Experian's attention and get better help faster. Tap below to get started.
Having Experian issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Experian email you?
This email address isn't valid
Follow this issue
See how GetHuman723874 fixes it.
This email address isn't valid

Experian

Customer service issue
Reported by GetHuman723874
Nov 3rd, 2018 - a mon ago
I have an issue with Experian too
Not resolved
Seen by 1 customer so far
Similar issue to 7840 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman723874 started working on this issue
Nov 3rd 4:24pm