I have been trying to call Experian for two bloody days to no avail. The ONE time I got...
GetHuman-nyntv's customer service issue with Experian from September 2018
Help with my Experian issue
The issue in GetHuman-nyntv's own words
Get help with getting a new password so I can access my account. ... I have been trying to call Experian for two bloody days to no avail. The ONE time I got a human, he sent a link for my password re-set which NEVER came to my email. Same result more than * times when I tried as he said my account had been locked. There is no way to talk to a damned person. I have wasted over an hour the past two days trying to talk to someone. Meanwhile, Experian has no problem charging me monthly for watching my credit score and I cannot access the account because I forgot my password. Why is this so bloody DIFFICULT????????? I want an answer and I want it now. I need to get access to my credit score which I'm being charged monthly for and should be able to access. Ms Lark Logan
There's no human connection. The one time I did somehow get a human, the information given to me was incorrect in terms of option prompts. Plus, they sent a link to re-set my password to my email and I never received the link. This is where the nightmare began.
Experian can make this right by having REAL LIVE CUSTOMER SERVICE like any GOOD business would have.
I have been with Experian for nearly * years without an issue. I find it reprehensible you cannot immediately get human customer service when needed. This incident was the first time I ever needed such assistance.
I have an issue with Experian too
How GetHuman-nyntv fixed the problem
The prompts that are given are incorrect. I think the prompt I wound up selecting was option * thought it had nothing to do with the reason I was calling (which was to get a password update so I could access my account). This option connected me to a human. The reason it took nearly * days was because the * human I did get kept giving me incorrect option choice which was "choose option * than choose option *. Well option * NEVER allowed me to get to option *. It automatically said it will send a link to my email and disconnected the call. To make matters worse, I never received the link, and this is where the chaos began. Dealing with Experian is a nightmare. I like the services offered but I suggest: store your user name and password in a safe place where you can get to it if you forget because if you do, it's **** to get it rectified.
Please help with my Experian issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Experian customer problems.
We can help you get Experian's attention and get better help faster. Tap below to get started.
Having Experian issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Experian
Experian Credit Score Monitoring
Customer service issue
Reported by GetHuman-nyntv
Sep 5th, 2018 - 5 years ago
I have an issue with Experian too
Fixed
GetHuman-nyntv shared how to fix
Seen by 24 customers so far
Similar issue to 4950 others
0 customers following this
Items needed
Your name
SSN
Address
Your birthday
Timeline
GetHuman-nyntv started working on this issue
Sep 5th, 2018 1:51pm
GetHuman-nyntv confirmed the issue is fixed. Hooray!
Sep 10th, 2018 11:00pm
GetHuman-nyntv confirmed the issue is fixed. Hooray!
Sep 11th, 2018 8:54pm
Change of Address? Free Concierge.
Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!
Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies