Itinerary * ************* **I purchased trip insurance from Expedia and they canceled...

GetHuman-lasley's customer service issue with Expedia from November 2018

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The issue in GetHuman-lasley's own words
Itinerary * ************* **I purchased trip insurance from Expedia and they canceled my hotel but I am unable to cancel an Air Asia flight even though I called * times and explained my situation and contacted them by facebook. They say they can't cancel my flight because it has been paid and they can't give me the letter saying it has been canceled and I have called * times and spoken to several different people. I called Expedia back * times and chatted on FaceBook and here is what I was told.**Facebook conversation below*Hi Mark, we notice that you have submitted e-form with case number ********. However, we're afraid that our team might not be able to issue the letter, as for insurance claiming purpose, it should be based on the cancelled*delayed flight. As per checking, your flight is operating as per normal. Hope it clarifies, thank you. - Aji**I purchased travel insurance from Expedia incase I couldn't make the trip and I can't. I am not asking for refund from you but need a letter from you saying I canceled my flight in order to get my money from my insurance. Expedia has already issued a refund for me for my hotel but says they need a letter from you saying I canceled my flight. I would like my flight canceled and to get a letter stating that. Thanks*Please cancel my flight and give me**Please cancel my flight and give me a letter.**Hey there, sorry for the delay in response as we are experiencing massive no of queries at the moment. Kindly allow our team to further look into your request and they will revert back to you via email soon. Please be advise that no cancellation nor refund can be made once confirmed thus we will not be able to assure you that such document will be provided by the team. Nevertheless, you may check your email from time to time for any updates. Thanks - Nod
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Expedia

Customer service issue
Reported by GetHuman-lasley
Nov 28th, 2018 - 9 mons ago
I have an issue with Expedia too
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GetHuman-lasley started working on this issue
Nov 28th, 2018 11:09pm