Expedia Customer Service Issues

I have a hotel booking at Baan Oliver, Bangkok, Thailand with the booking number: [redacted][redacted]. I asked for a hotel pick-up from the airport, but the hotel informed me that there would be a charge of [redacted] Thai Baht for the service. Many 3-star hotels and above typically offer complimentary shuttle services for customer safety and convenience, which Baan Oliver does not provide despite their advertising stating otherwise. If there is a fee for pick-up, it should be clearly stated in their advertisements. I am disappointed with this lack of service and am considering canceling my booking in search of a different hotel. I may need Expedia's assistance and guidance for this. Thank you for addressing my concerns. Best regards, Roger X.

I received the following email regarding changes to my flight details: Passenger: GOLDRING/SUSAN JANE Expedia Itinerary Number: [redacted][redacted] Cambodia Angkor Air Confirmation Code: WFMDHO The airline has adjusted my flight schedule, changing departure and arrival times, as well as the flight numbers. I have tried calling the provided numbers without success. Since these changes are not acceptable and would result in a significant loss of time, I am requesting a full refund for both tickets. Please contact me promptly with a working phone number or call me at [redacted].

Last month, I scheduled a trip to Palm Springs, CA, with travel dates from 2 November to 15 November, to address important matters concerning my mother's well-being. Unexpectedly, I encountered complications with my mother's bank and needed to adjust my return flight from the 15th to the 20th of November. After a lengthy discussion with an Expedia representative, I secured a new flight for $[redacted].80 and was promised an email outlining the refund process for my original flight if I provided the required documentation, which I never received. A charge of $[redacted].40 was debited on the 13th of November. I am seeking assistance in obtaining a refund for the original return flight. I will be returning next month to continue assisting my mother and appreciate any help in resolving this matter promptly. Thank you, J. Fascenda.

Last month, I made travel arrangements to Palm Springs, CA, with a specific purpose in mind. While on my trip, I encountered unexpected challenges with my mother's bank and legal matters, which led to a change in my return flight date. I contacted Expedia to adjust my reservation, and after a lengthy conversation with an agent, my flight was rescheduled to return on the 20th of November, incurring an additional cost. Despite being assured of receiving instructions via email on obtaining a refund for the original flight, I never received the email. Consequently, I was charged for both flights and now seek assistance in securing a refund for the initial return flight. I am scheduled to return next month and would appreciate any guidance on the next steps to resolve this matter. Thank you for your help.

I made a cruise reservation with Expedia using the account [redacted] After booking, all reservations except the cruise were visible in my account. The cruise booking mentioned a delay in processing and I didn't receive an itinerary or confirmation for it in the [redacted] account. It seems Expedia created a separate account and placed the cruise booking there. Although the cruise has been paid for, I am unable to view it in my original account. I kindly request the cancellation of the cruise booking and a refund for the error caused by placing it in an unknown account. Due to this inconvenience, I had to cancel the flights and hotel bookings incurring additional costs. If this issue is not resolved satisfactorily, I will have to reconsider using Expedia in the future.

Good morning, I am writing to inform you that there was a flight ticket booked by Vistara airlines from Hyderabad to Delhi on 4th Dec [redacted] for travel on 7th Dec [redacted]. This booking was made using my credit card, mobile number ([redacted]), and email ([redacted]), which were compromised. The booking worth GBP [redacted].20 was unauthorized, and I have filed a police report in Hyderabad. I kindly ask for your assistance in resolving this issue. As a retiree, I depend on your support to address this transaction. For further communication, please reach out to me at my provided alternate email address. Kindly refrain from contacting me on any other channel to prevent the unauthorized person from receiving updates on this matter. Thank you.

Hello, I have a bundled trip reservation for Costa Rica but won't be able to check in at the hotel on the scheduled night due to safety concerns. Since the drive from the airport is long and mountainous, I plan to check in the next day. The hotel mentioned a possible penalty which I find confusing since I've already paid. I've asked to discuss this with them but seek assistance meantime. Originally, I considered canceling one night, but opted not to bother. Due to my girlfriend's health needs, including post-flight medication, I aim to avoid late stress. Her anxiety from medication side effects means a late arrival isn't ideal. I'm seeking any available assistance in this matter.

We reserved a room at Great Wolf Lodge through your service. Upon arrival for our vacation, it became apparent that only the payment had been processed without a room being secured. Luckily, we managed to obtain a room by booking and paying for it ourselves. However, we've essentially paid twice for accommodation. The lodge staff reached out to you regarding our refund, with case number [redacted]1 provided. They mentioned that the refund was approved by you on Nov. 18, yet no communication has been received since. Details: Hotel: Great Wolf Lodge Williamsburg, [redacted] Hotel Staff: Brittany Woodson Guest: Carey Usher Booking ID: [redacted] Requested Refund Period: Full refund

I made a reservation for a pet-friendly hotel in Florida and traveled from Mississippi to Panama City Beach, Florida. However, upon arrival, the hotel had signs indicating that no pets were allowed. I had to pay an extra $[redacted] for another room that was pet friendly. When I contacted Expedia for a refund, they declined. The hotel misrepresented themselves as pet friendly, even though they clearly stated otherwise on-site. I have photographic evidence to support my claim. Unfortunately, Expedia has not been receptive to the truth. I am disappointed that the hotel and Expedia provided inaccurate information. I am requesting a call from a manager to address this issue. Teri K. [redacted] [redacted]

Dear Customer Support Team, I recently encountered a significant issue with a flight booking I made through Expedia. Despite booking a flight from Amman to Cairo on November 23 with a return to Amman on November 25, I never received a confirmation email. Upon contacting Customer Support, I was informed that my booking was not confirmed. Subsequently, I made another reservation directly with the airline to ensure my travel plans. However, upon check-in, it was discovered that two tickets were issued under my name, causing confusion and inconvenience. I am disappointed by this oversight as I was initially told I had no booking and expected a refund. This experience has been highly inconvenient and unexpected from a reputed travel agent like Expedia. I am requesting an immediate refund and swift resolution of this matter. Your prompt attention to this issue is greatly appreciated. Sincerely, A.

Subject: Ticket Cancellation Issue - Need Refund Dear Travel Customer Care, I am writing to address a recent issue I encountered during my travels. I, Mr. Kuenzang, had booked a ticket with the itinerary number [redacted][redacted]. Unfortunately, my ticket was canceled at the boarding gate in NGO, Japan. The reason given was that my connecting flights were on different airlines (MU530 from NGO to PVG and FM9853 from PVG to Bangkok) and I needed a ticket with both flights operated by MU. Consequently, I had to purchase a new one-way ticket with the itinerary number [redacted][redacted] for USD388.12, including flights MU530 and MU547 from NGO to PVG to Bangkok. I contacted Expedia US from Japan regarding this issue, and they acknowledged the mistake but I am yet to receive any communication about the refund for the canceled ticket. I believe I am entitled to a refund for the canceled ticket due to this oversight which led to additional expenses on my part. Being a loyal customer of Expedia and China Eastern Airlines, I kindly request a prompt resolution to this matter. Thank you for your attention to this issue. Sincerely, K.

Subject: Ticket Cancellation Reimbursement Request Dear Customer Service, I am writing to bring to your attention an incident involving my ticket itinerary Number [redacted][redacted]. Regrettably, my ticket was canceled while at the boarding gate in NGO, Japan due to a discrepancy between the airlines involved in the connecting flights MU530 from NGO-PVG and FM9853 from PVG-Bangkok. I was informed that only tickets with MU flights were permitted for boarding. Consequently, I had to purchase a new one-way ticket with itinerary Number [redacted][redacted], costing me an additional USD388.12, for flights on MU530 and MU547 from NGO to BKK via PVG. Although I have contacted Expedia US about this issue, I have yet to receive any confirmation regarding a refund for the canceled ticket. As a loyal customer of Expedia and China Eastern Airlines, I kindly request a prompt response regarding the reimbursement of the canceled ticket, as this situation resulted from airline restrictions rather than my oversight. Thank you for your attention to this matter. Sincerely, Mr. Kuenzang

I booked two tickets from Beirut to Istanbul on Atlas Airlines through Expedia for a total cost of $[redacted] plus $70 insurance. After a message from Audi Bank regarding payment issues, I checked my Expedia account and discovered the tickets were not reserved even though $[redacted] was charged. The contact numbers provided were incorrect or out of service. After no response from emails or calls, I rebooked the same tickets for the same price through another bank, BLOM Bank. Expedia confirmed the new booking, leaving me having paid twice. I have reached out to Expedia via email with all the receipts provided, seeking assistance. Thank you for looking into this matter.

I contacted you last night regarding the cancellation of our return flight from Danang to Ho Chi Minh City. Unfortunately, we missed the first leg of our journey due to my husband's severe food poisoning. We are in a difficult situation as we cannot afford to purchase new tickets and overstaying our 30-day visas is not an option. While I understand that Vietnam Airlines has strict policies, it seems unreasonable not to reissue our tickets when there are empty seats available. Our flight is scheduled for December 22nd under itinerary number [redacted][redacted]. I urge you to find any possible solution to get us on that flight. Our honeymoon has been greatly impacted, and we are anxious about not being able to return home. I have also submitted a claim with Travel Guard, but the documentation they require is excessive, especially when we had already been prescribed medication before our trip. I am at a loss for what to do next.

I want to share my experience regarding a private car transfer booked through Expedia from Siem Reap International Airport, Cambodia to Shinta Mani Shack Hotel on December 15, [redacted]. The transfer with Threeland Travel was scheduled for 8:00 am, but the driver did not show up. Despite contacting the travel company multiple times, the driver never arrived. Upon reaching the hotel, I canceled the return pick-up for December 17, as the driver unexpectedly showed up for it. The driver mentioned that they received the pick-up request late from the main office in Vietnam, causing confusion. This unexpected incident caused stress at the start of our trip. I am requesting a full refund of £36.14 for the botched transportation and express my disappointment in the transfer service from Expedia.

I made a booking on Expedia for a return flight with a layover in Tampa and final destination to Jacksonville on December 17, [redacted]. Silver Airlines stopped flying to Jacksonville from Tampa in November, which Expedia claims they were unaware of. Despite the airline notifying Expedia of the change, we were not informed or rerouted. After over 3 hours on the phone with Expedia, they blamed the airline for the oversight. Currently stuck in Miami and facing work disruptions, Expedia has been unhelpful. I am seeking a refund for the return flight and additional charges incurred due to Expedia's mistake. Despite a lengthy 2-hour call resulting in no resolution, Expedia has only promised to escalate the issue. I request a refund for the flight that never happened.

Hello, I am writing to address an unresolved issue that requires attention and your assistance. I am seeking a refund from Expedia Cruise Ship Centers for services that were never utilized. Under the circumstances, after providing a $[redacted] deposit to GM James Murphy at the Expedia Cruise Center in Petaluma, CA, health challenges and personal losses prevented me from participating in the training or using any associated services, including business cards and online server access, for approximately 10 months. Despite the monthly deductions from my account, I did not benefit from these services. In light of the unfortunate events that unfolded, it is clear that a refund of the $[redacted] deposit and all charges made to my account for unused services is warranted. GM James Murphy of the Petaluma location is aware of the situation and supports my request for a full refund promptly. I believe this matter can be resolved quickly and am hopeful for a timely response from Expedia. I am looking forward to your cooperation in addressing this matter promptly. Please feel free to reach out to me at [redacted] to further discuss this issue. Your swift attention is greatly appreciated. Thank you for your understanding and cooperation. Best regards, Melissa Atkinson Brazis

Subject: Refund Request for Expedia Cruise Ship Center Services I am writing to address a refund matter that needs prompt attention and resolution. I, M.A. Brazis, enrolled at the Expedia Cruise Center in Petaluma, CA, and provided a $[redacted] payment to GM J. Murphy for training and future work. Despite being charged $15 monthly for approximately 10 months by Expedia corporate for services like business cards and online access, I never utilized these resources. GM J. Murphy acknowledges this fact. Following my initial payment, I faced severe health challenges, including hospitalizations and surgeries, as well as personal losses and physical injuries that prevent me from working, as advised by my orthopedist. Throughout this period, I updated the Petaluma office about my situation and spoke with GM J. Murphy to discuss obtaining a full refund due to non-usage of any services. It is crucial for Expedia to reimburse me for the $[redacted] deposit and monthly deductions immediately, as I did not benefit from any training, materials, or services provided by Expedia Cruise Ship Centers. I seek transparency regarding the duration and dates of the debits from my account, which GM J. Murphy mentioned ceased in August [redacted] due to non-use. I urge Expedia to handle this matter promptly and efficiently. I can be reached at [redacted] to further discuss this issue. Your prompt cooperation is greatly appreciated. Best regards, M.A. Brazis

I am an Expedia VIP and my name is A. K. I am currently staying at the Hard Rock Hotel in Nuevo Vallarta and it has been the worst experience I have had in Mexico. The staff at the concierge and check-in is terrible. I have been harassed since day one. The rooms are small, damp, with not enough outlets, and the food is mediocre. I booked two rooms, paying a premium for them. One room is for my older mother and my 22-year-old son, and the other room is for me and my 10-year-old child. Despite listing my child as a child, I have been asked to pay an extra $75 a day for him, making it the most expensive stay. On top of that, the cleaning service is poor, and I had to wait 5 hours for my luggage. Please help me as soon as possible.

During my stay at Hillyop in Barre, VT on December 11th, I encountered issues with the heater in my room. Despite notifying the front desk, maintenance was unavailable in the evening. Unfortunately, the heater stopped working completely during the night, leaving me and my two young children in freezing temperatures. The staff did not offer to move us to another room or provide any immediate solutions. I had to eventually warm up our car and prepare to leave to find warmth elsewhere. The next morning, I expressed my dissatisfaction to the front desk, and they agreed to refund my stay. They documented the complaint and refund request and assured me it would be processed through Expedia. Several days later, after contacting Expedia, I was informed that the refund was being processed. However, as of the 19th, I have not received the refund or any update on the status. I believe that despite the equipment malfunctioning, the hotel should have taken better care of us and compensated us for the inconvenience, especially considering the extreme cold that night.