Expedia Customer Service Issues

I am seeking a refund for two bookings made under different names, one under Regine Collado and the other under my name Reine Soliman, at D7 Resort on Boracay Island. Due to new regulations on Boracay, I was informed by the owner to contact Expedia for a refund as the hotel's accreditation with DENR is still pending, and we cannot enter Boracay without a booking from an accredited hotel. The owner of D7 Resort has confirmed his willingness to provide a full refund once contacted by Expedia. I appreciate your assistance in processing this refund. Thank you.

During our Golden Wedding Anniversary trip to Rome at the Valadier hotel booked through Expedia, I unfortunately slipped in the shower. The fall resulted in a visit to a hospital near the Vatican and left me in considerable pain. The hotel staff's lack of assistance and refusal to provide an accident report added to the distress. The shower door shattered, causing safety concerns, and the absence of grab bars or a slip-resistant floor compounded the issue. Despite medication and ongoing medical care, the incident has marred what was meant to be a celebratory occasion. It's disappointing that our visit to the beautiful city of Rome was cut short due to this unfortunate accident. -G.H.

Member number [redacted]. We utilized AARP Expedia for a two-night stay in Burlington, Vermont for our daughter's graduation on May 10th and 11th at [redacted] N Winooski Ave. We received a message from the property owner indicating they were closing their HomeAway account due to payment issues and suggested cancelling the reservation for a full refund. After contacting HomeAway, they advised us to cancel through the owner. However, the owner mentioned they only get paid after check-in, leading us to seek a chargeback from our credit card company, which was declined due to the time elapsed since booking. We then reached out to Expedia and AARP, with AARP promising to investigate. As two weeks have passed with no updates, we are still seeking assistance in cancelling our reservation (HA-YSNFHF, property number [redacted]) and obtaining a refund. It's frustrating to deal with this situation and we hope to resolve it soon.

I made a reservation for my daughter and husband at Rodeway Inn on Castaic Road. When I visited, the property looked run-down, with stacks of papers at the reception. The room was grimy, prompting me to cancel, which was not allowed. The next morning, my daughter and husband mentioned unwashed bed linens and a dirty room. To our horror, we found cockroaches in the bathroom and even took pictures. Upon complaining, the manager offered a small refund but directed me to contact Expedia for further reimbursement. Despite speaking to manager Josh, I was instructed to handle the refund through Expedia for a 50% reimbursement. I feel the property's condition was unacceptable, and it should be removed from Expedia's listings.

I am currently staying at the California Budget Inn Motel in Hemet, California. I received an email from your team offering a 50% discount on my room. I am a victim of domestic violence and am being assisted by the California Victims Crime Board for emergency relocation. As I am running low on funds and feeling scared, I would like to inquire about redeeming the discount. I can provide the email if needed. Please let me know if it's possible to apply the coupon to my stay as soon as possible as I am in a difficult situation. My name is Susan W., and I am staying at the California Budget Motel in Hemet, California.

I sent an email on Saturday but haven't received a response yet. I fear the email confirmation I received might not allow replies, so I'm reaching out here. I arrived at the hotel for a stay scheduled for Saturday, November 10th to Sunday, November 11th, only to find out my reservation was mistakenly made for the following week. Unfortunately, no rooms are available for me tonight. After checking the dates closely, I realized my booking was for the 18th instead of the 10th as intended. I will have to cancel my reservation. Despite this, I will still meet with everyone and join the day's activities, but I'll have to drive back home tonight and miss out on having a drink with the group. Disappointing! - Liz T. [redacted][redacted]. I attempted to rebook and encountered a system error where my desired date keeps changing.

I have arranged a round trip ticket for my daughter, Rawan Mahmoud Hedefa, traveling from Toronto to Dammam on December 22 at 10:35 pm with the confirmation RPSRAN and itinerary [redacted][redacted]. Unfortunately, she now needs to return from Dammam to Toronto on January 6 on Etihad Airlines instead of Turkish Airlines as initially planned. The new confirmation for the returning trip is DCUBXQ. Please make the necessary changes for her return flight. You can reach me at [redacted] or [redacted][redacted]. Best regards, Mahmoud Hedefa

Hello, I recently bought plane tickets for my son, Ronald ONeal, traveling from Wichita, KS, to Sacramento, CA, departing on December 12th and returning on December 16th. I mistakenly provided the wrong email address for him. The correct email address is [redacted] Can you please resend the confirmation to the correct email promptly? If needed, please provide a contact person's name and number for assistance. Thank you. Kind Regards, Shannen Cordes

I am Manon Biganzoli, and I flew on American Airlines flight AA1301 from LAX to Austin, Texas on November 8th at 6:30. My confirmation number was ITYNWC. Unfortunately, the flight was diverted to Dallas due to bad weather in Austin, resulting in a 4-hour delay. This was my first time flying with American Airlines, and I am disappointed with the experience. I am seeking a refund as we arrived more than 2 hours later than scheduled. Thank you for your attention to this matter. Manon Biganzoli.

To whom it may concern, I made a reservation through Expedia for a one-night stay on 9/25/18 but noticed the confirmation showed 9/23/18. As this was a mistake, I contacted the hotel to ensure I wouldn't be charged for a no-show. Despite multiple searches using different details, no reservation for 9/23 was found. Assured I wouldn't be charged, I made a new reservation for 9/25 over the phone. Upon arrival, the manager verified there was no record of a 9/23 reservation under my name. However, I was charged for both the 9/25 stay and an additional stay on 9/27, which I did not book. This charge was made to my work credit card, and I believe a misspelling of my last name (Mayers) may have caused confusion. I've attached the Expedia email for reference. I travel frequently for work and hope to visit the hotel again. Thank you.

I visited Expedia to search for a room in Baltimore. I was looking for a budget-friendly option with good ratings. Found a room at StayAlfred for $73 a night with a 4-star rating, which sounded ideal, so I booked it for one night. However, the actual cost ended up being close to $80. I feel like this might veer into false advertising territory. I believe if the room costs $80, that's how it should be advertised. At this price, I could have booked a room in a traditional hotel. StayAlfred is a converted apartment building with no parking or front desk, and the booking is non-refundable. Normally, non-refundable rates allow for cancellations within a specific time frame and refund. I'm dissatisfied with this experience and partly hold Expedia accountable for the confusion. I have been using Expedia for bookings for a long time, but now I'm considering switching to another company for my future searches and reservations. Thank you.

Shortly after making a reservation and full payment for a flight and hotel booking, I realized there was a mistake in the dates and requested a cancellation through Expedia. I spoke with a Supervisor and requested that our conversation be recorded. The Supervisor mentioned contacting the airline and assured me that I would receive an airline credit for the amount paid to Expedia. Now, it seems I was misled. I am seeking assistance from Expedia to address this matter. Thank you. - Carmelita W. L. (Customer since the 1980s)

Good morning. I noticed that my account was charged last night by the Expedia system for a ticket purchase I didn't make. I was hoping to get assistance from Navy Federal bank to process a refund. I'm Reginald Anderson, and I was actually trying to buy a ticket for my daughter, Victoria Anderson. Expedia, kindly email the necessary information to Navy Federal at [redacted] They require a request on company letterhead with specific details including the transaction date, amount, and my last four check card digits ([redacted]). They also need a valid contact number from Expedia and a confirmation not to collect any funds. Thank you for your help.

To Whom It May Concern, I am writing to express my disappointment regarding my recent car rental experience with Thrifty at Frankfurt, Germany Airport on October 21st. Despite booking with Thrifty to save costs, upon arrival, I was unexpectedly required to pay an extra $[redacted] for insurance. This caught me off guard as I already have car insurance and credit card coverage, which has always sufficed in the past. The lack of upfront disclosure about this additional charge on the Expedia booking site felt misleading and unfair. If I had known about this requirement, I would have chosen a different company that aligned with my expectations. This unexpected cost significantly exceeded my budget, leaving me dissatisfied with the overall rental experience. Transparency about such charges is crucial for customers to make informed decisions. I intend to raise this issue with the appropriate authorities to highlight the lack of disclosure. I hope for a resolution to this matter. Thank you, Karen M.

I attempted to book a round trip flight from Ulaanbaatar to Tbilisi for December 20, [redacted] to January 3, [redacted]. Unfortunately, when I was making the payment on the Expedia website, I encountered an error with my card resulting in an unsuccessful booking. Strangely, there are 2 unbooked flights showing on my Expedia account for the same route. Despite not receiving any booking confirmation, my bank informed me of charges totaling [redacted].4 USD from Turkish Airlines and S7 Airlines. This is confusing as I did not directly book with these airlines, and now my bank has blocked my card due to the charges. I am seeking clarification from Expedia on how these charges occurred without my consent and why the airlines were able to charge my card without confirmed bookings. I am at a loss of [redacted].4 USD with no flight reservations in place.

I received an email from Expedia on December 25 regarding my reservation at Easy Room Hostel Vienna for December 28, [redacted]. They informed me the hostel couldn't honor my reservation and asked me to contact them for assistance within 5 days. Despite my numerous emails, they have not responded, causing my expenses to rise by 50%. I ask for compensation to be deposited into my bank account to cover the damages. Thank you.

Itinerary #[redacted][redacted] I purchased trip insurance through Expedia, but they canceled my hotel reservation. Despite contacting Air Asia multiple times by phone and Facebook, I have been unable to cancel my flight. I need a letter confirming my flight cancellation for my insurance claim. Expedia has refunded my hotel but requires the flight cancellation letter. I am requesting Air Asia to cancel my flight and provide the necessary documentation. Thank you.

On November 18th, I booked a trip to Clearwater Beach, Florida for November 24th. I received a confirmation from Expedia with Itinerary # [redacted][redacted] on the same day. On November 19th, I received an email from a Florida Dolphin Tours representative stating that the selected date was not available and inquired if I wanted to change the date. I declined as I had other plans scheduled. On November 29th, I noticed a charge of $[redacted].00 on my credit card statement for the trip. I am reaching out to request a full refund since the date I initially selected was not available. Please confirm if the refund can be processed. Thank you.

RE: Car Rental Itinerary [redacted][redacted] Three nights ago, I picked up a Ford Fiesta from SurPrice Car Rental. At the time of pickup, I inquired about the type of petrol it uses. The agent, Akis, mentioned it uses 95. I drove the car from the airport to my hotel in downtown Thessaloniki and did not use it in the city. Now, 75 minutes ago, as I was preparing to leave, I noticed a flat tire. After contacting SurPrice, they promptly sent a service technician to replace the tire with the spare one. However, it was highlighted that I would be responsible for repairing the flat tire. The service technician then realized there was no spare since the car runs on gas. Consequently, the Ford Fiesta was towed, and SurPrice assured me they would provide a replacement vehicle. Currently, I am still waiting for the replacement car. It has been 1 and 1/2 hours since this process began, and I am eagerly anticipating the resolution.

Dear Customer Service, I am reaching out regarding an issue with my all-inclusive vacation booking. Initially, I tried to book the vacation, but the transaction did not go through. Subsequently, the price fluctuated, eventually settling back to the original amount. However, upon checking my statement, I noticed I was charged $[redacted] instead of the agreed $[redacted] for four people. I contacted customer service, who assured me they would rectify the overcharge, but I have yet to receive any refund. I traveled with a large group to the same hotel, under the same conditions, yet I seem to be the only one facing this discrepancy. I made inquiries before my trip and was informed the refund would be processed. My travel dates were from November 6th to November 13th, [redacted]. Here are the booking details: Booking # [redacted], booking date: October 29, [redacted]. Thank you for your attention to this matter. Regards, H.M.