Expedia Customer Service Issues

Dear Team, I'm writing to inform you that I booked a hotel through your portal. Unfortunately, I encountered technical issues during the first attempt, resulting in the website hanging with the payment deducted from my account. On the second try, the booking was successful, and payment was deducted again. I have been attempting to reach your customer support team with no success. I also contacted your team in India, but they were unable to assist me. Please advise me on the process to obtain a refund for my booking at Hotel Exe Plaza, Madrid (Itinerary # [redacted][redacted]) from October 10, [redacted], to October 12, [redacted], under the name Mr. Rajiv Kumar. Kindly contact me at the provided cell number or call me on [redacted]8. Thank you, Prashant Vyavaharkar Sales Administration Ext:- [redacted] Mobile: [redacted]

I bought two non-refundable tickets for my parents and myself, but we can't travel. I am seeking a refund or 80% of the value as credit for future trips. The tickets are valued at over $[redacted] total. My Air Canada ticket, dated 11/06, is about $[redacted], but Air Canada has a $[redacted] change fee which I'm willing to accept as credit. For my parents' tickets on American Airlines, dated 10/26-11/6 and valued at around $[redacted], the change fee is $[redacted]. Unfortunately, we can't use this credit for future trips as their tickets are under my parents' names and must be used by 10/26. This doesn't work for us since we can't travel until late December, rendering the credit unusable.

I booked a room for October 10th but found out it was canceled due to a declined card when confirming for a late check-in. The hotel had available rooms but at a different rate, so I made another reservation for October 11th. However, I noticed I was charged for both rooms in my bank account. The hotel mentioned booking through Expedia, so I need assistance to resolve this billing issue. I tried contacting customer service but only reached an automated message. I urgently need to speak with a real person for help. Thank you.

Hello, My partner and I attempted to reserve a car rental this morning. Despite inputting payment details and dates twice, we received an error indicating the request could not be processed. Subsequently, I received an email after the failed booking with the subject line "Travel Guard Policy Confirmation" under the name SAMANTHA SEAY. The email contains a policy number and information regarding a purchased travel insurance plan from Travel Guard. I need assistance canceling this policy as it was not authorized by me and is unnecessary. Thank you. - S. S. [redacted] [redacted]

Hi there, On September 15th, I made a reservation at Broadway at Times Square Hotel through the Expedia website. Shortly after, on the same webpage without closing it, I mistakenly clicked the cancel button. The website indicated a message that the reservation was cancelled, but I did not receive any email confirming the booking or cancellation. When I checked my Expedia account, there were no upcoming reservations listed, giving me the impression everything was in order. However, the hotel or Expedia charged my bank account for the first night's stay unexpectedly. The hotel claims they cannot assist as it's an issue with Expedia's platform. Despite receiving an email from Expedia stating they can't help, I find it puzzling since all actions were performed on their website. I did not see the upcoming reservation in my Expedia account until after the charge was made. It would be greatly appreciated to receive a refund due to this confusion caused by Expedia's platform.

Hello, I am Mervyn Butcher, a former Expedia.com member, seeking assistance with updating my credit card information. Due to a bank transfer, I now have a VISA account instead of MasterCard. I managed to connect with your customer service via phone in the past for help with a transaction, and I hope to receive the same level of service now. I am looking to book a hotel stay in Bonaire for November 27 and 28, [redacted]. My contact number is +1 [redacted]. Thank you for your support. Best regards, Mervyn A. Butcher

On October 15, [redacted], I booked a Rwandair ticket on Expedia for travel from Uganda, Entebbe to Lagos, Nigeria on October 19, arriving on October 20. $[redacted].20 was deducted from my Halifax Bank account under the name Mrs. BB Tibetan for the round-trip ticket. The transaction was successful, and I received Expedia itinerary number [redacted][redacted] and Booking ID MCVJQF. However, on the day of travel, October 19, [redacted], I discovered that the ticket was invalid, preventing me from traveling. I suspect that Expedia was unknowingly used for fraudulent purposes. Consequently, I had to purchase a $[redacted] Kenya Airways ticket to reach Nigeria. I have sought legal advice and intend to pursue this matter further for justice as I am distressed by this experience.

During my recent experience at Incheon Airport Transit Hotel (Terminal 2), I encountered an issue while attempting to check in. I discovered that without checking my large suitcase and not having a boarding pass, I couldn't stay at the hotel. As my flight was scheduled for the following morning, complying with these requirements was challenging. The lack of information regarding these conditions during the booking process was distressing. Despite my efforts to check in promptly, I was denied accommodation. Stranded at the terminal with no overnight stay options, I was directed to the Incheon Capture Hotel by the airport hotel staff. Fortunately, I managed to secure a bed for the night, albeit incurring additional costs. I am hopeful that I will be eligible for reimbursement due to this unfortunate misunderstanding.

I made a reservation online through Expedia for a room at Super 8 Monticello, FL for October 20, [redacted]. Despite not receiving a confirmation, I reached out to the hotel on the 16th only to be informed by Flo that I didn't have a reservation and they were fully booked. I had to find another place in GA. On the 19th, Flo called me saying my room wouldn't be at the discounted price I was promised. I reminded her that on the 16th, she had told me I had no reservation, but she explained the price increase was due to a game weekend with no discounts. I had already booked elsewhere since I was told I had no reservation. However, I was surprised to see that I was still charged for the room on Saturday while tailgating. Even after sending multiple emails, I have yet to receive a response. Expedia sent me a regret email. I kindly request a refund as I believe I'm not at fault. Thank you, Brenda S.

I reserved a room at the Hilton Garden Inn in Albany for Oct 19-20. I contacted Expedia at 6:45pm on the 19th to request a switch to Hilton Garden Inn Troy NY, but they were unable to accommodate my request without penalties. Despite leaving the reservation unchanged, upon arrival at the Albany hotel on the 19th, my reservation was not found. The hotel was fully booked, and after unsuccessful attempts with Expedia to find nearby accommodations late at night, we ended up at a Marriott hotel nearby. The situation was embarrassing since it was my husband's birthday on the 20th and the plans did not start smoothly.

I had previously emailed regarding the issues I encountered with the Han River Cruise with dinner and N Seoul Tower tour I booked for myself and three friends on October 22, [redacted]. The itinerary was not followed as expected. We were rushed through the N Seoul Tower without explanations, missed the fireworks on the cruise, and were served a fast-food meal afterwards. I am extremely disappointed in this tour, especially considering the high price of $[redacted] per person. I urge you to remove this tour from your site and I am requesting a refund or partial refund for this unsatisfactory experience. My other bookings through Expedia were successful. Thank you. Best regards, Kathleen S. Email: [redacted] What’sApp #: [redacted]

In July [redacted], I booked a flight through Expedia but was bumped off and told to resolve the issue with Air Lingus. I filed a request with Air Lingus, reference number [redacted], but have not received a response. Air Lingus insists I go through the booking party, which was you. We had to spend $3,[redacted] on new flights and two extra nights of accommodation due to this issue. Air Lingus claimed we were late (although we arrived 3 hours before the flight) and had no seats reserved. It's now October, and I am still waiting for a partial refund on the taxes and accommodation costs we incurred. I am seeking assistance and hope for a resolution soon. Thank you for your help.

I made an online car rental reservation, but when I arrived an hour later, I found out it was canceled. The representative offered to make a new reservation but mentioned a $[redacted] deposit, which I declined. I asked Expedia for a refund and was told it's nonrefundable. I disagree with this decision since I didn't end up renting the car due to the cancellation. I need assistance in appealing this and getting my money back.

During a road trip from Washington State to Colorado, my daughter and I stayed at the Ramada in Price, Utah. Unfortunately, our stay was quite disappointing. Upon arrival, we were surprised by a hidden pet fee not mentioned on the website. Additionally, the TV remote was malfunctioning, and despite informing the front desk, there was a lack of response and assistance. The staff member seemed preoccupied with his phone rather than addressing our concerns promptly. Maintenance was promised but never arrived, resulting in a disrupted evening. The next morning, the shower wand was leaking and had poor pressure. This experience left us feeling unsatisfied and frustrated. I believe that a refund is warranted for the subpar service received, and I hope that Expedia can address this issue promptly.

Dear Expedia Support Team, I am reaching out on behalf of the "Terrace Avlabari" Hotel in Tbilisi, Georgia. We acquired this hotel recently, but we are unable to access the account to view reservations or payment details. The email used to register the account is no longer accessible, and we are unable to reset the password. Without access, we are unaware of the reservations made through Expedia.com, which prevents us from accommodating our guests correctly. Here is our contact information for your assistance: +[redacted]20 (office number), [redacted], or [redacted] Our login name is epc_[redacted]9. We kindly request your prompt assistance in resolving this login issue. Best regards, [Full Name]

Itinerary #[redacted]02: Our journey from LAX to Yogyakarta and then Bali took an unexpected turn when we landed in Borneo instead of Bali. Despite the confusion, we managed to secure a ticket to Jakarta and then to Bali to reunite with our friends at the villa. Due to the situation, we incurred an additional cost of $[redacted] for the unexpected travel. Now, we are facing complications with our return flight from Borneo and considering options for a refund or changing the ticket to depart from Bali instead. We are contemplating whether it would be more beneficial to cancel the return flight altogether and reschedule.

I made a reservation at Hotel Lux in Venice for November 1st to 3rd without knowing about the severe flooding happening in the city. The lack of information provided by the hotel at the time of booking was concerning. Weather forecasts are predicting more storms and flooding, but I was not informed by the hotel. I urge Expedia, as a company with abundant resources, to refund my reservation and reconsider their partnership with Hotel Lux. The safety and well-being of travelers should be a top priority. The situation in Venice is serious, and it is disappointing that the company did not disclose the risks. I hope for a prompt resolution to this matter.

Hello, my name is Kirra Lee Sutton, passport number N[redacted]. I experienced an issue while booking a flight online on Sunday, 28/10/18 from Santiago, Chile to Bangkok, Thailand and then to Brisbane, Australia. The price was approximately $[redacted] USD, but the transaction failed twice. Upon checking my bank account, I noticed that $[redacted] AUD had been debited by Turkish Airlines. After contacting Turkish Airlines, I was informed that Expedia, through which I booked, is responsible for the refund. I am seeking a full reimbursement for the unintended payment and request immediate assistance regarding this matter. You can reach me at [redacted] Thank you.

Subject: Car Rental Issue with Alamo I encountered an issue with my car rental booking #[redacted][redacted] at Alamo. I had pre-paid for the rental, but upon arrival, I was informed that only I, Jeanette Robinson, could drive the car due to the booking being under my name. Given my inability to drive long distances due to health reasons and not having my driver's license, I requested my daughter, Maleeka Robinson, to drive instead, which was rejected. As a result, my daughter had to purchase a new car rental and collision insurance to travel to Burlington. I am seeking a refund of BD$[redacted].81 for the expenses incurred through Expedia promptly. I appreciate your attention to this matter. Best regards, Jeanette Robinson

Hello, I would like a refund for two bookings I made at D7 Resort, Boracay Island, for November 13-16. I reserved the rooms for myself, Reine Soliman, and for my friend, Regine Collado. I used the same card for both bookings. Due to new regulations, the hotel I booked at D7 Resort is not currently able to operate as they don't have the necessary accreditation. Even though the initial booking stated it was non-refundable, the hotel owner mentioned they would issue a refund since they can't honor any bookings. I reached out to Expedia, but it seems the representative I spoke to didn't have the authority to assist me fully. I know of another person in a similar situation who managed to get a refund despite the booking being non-refundable. Below are the itinerary numbers for your reference: #[redacted][redacted] - under the name of REINE SOLIMAN #[redacted][redacted] - under the name of REGINE COLLADO I truly appreciate your help in resolving this matter and processing the refund. Thank you.