Expedia Customer Service Issues

The Thomas family, specifically Tara T. and family, is currently experiencing a problem with their rental car reservation under Itinerary [redacted][redacted]. They are facing a situation where their Mom, Eileen T., who is the designated driver with a valid license, does not have a credit card for the reservation. Despite being assured that it wouldn't be an issue, they were left without a car, specifically the Nissan Maxima they were expecting. Tara T. had made the payment for the reservation. They are frustrated with the treatment received, feeling abandoned at an unfamiliar airport. They are seeking assistance from the company as they believe the mistake lies on their end. They are requesting a call from a supervisor promptly or else they will pursue legal action for a refund through Expedia.

During our honeymoon to Toronto and Montreal, my spouse and I had a frustrating experience with Air Transat at the Montreal airport. Despite arriving two hours ahead of our flight, we were met with long lines and check-in closures that were not communicated to us. This resulted in us missing our flight back to Calgary. We followed all the usual practices for domestic flights, but Air Transat's check-in time was unusually early and caused us to be stranded at the airport. The lack of guidance in our Expedia confirmation email added to our confusion. After being turned away from our delayed flight, we contacted Expedia for assistance. However, we have yet to receive a satisfactory resolution after over two weeks. We are seeking a refund for the missed flight and are disappointed by the lack of support from both Air Transat and Expedia during this situation.

I prepaid a hotel room in Cali, Colombia for the night of 8/15/18. Unfortunately, the hotel refused my reservation because I didn't have my children's original IDs (ages 7 & 5). Since we drove from Bogota and chose not to bring their IDs to avoid losing them, we were caught off guard. The hotel's website didn't mention this requirement, which differs from our experiences in the USA. Could you please refund the $96.10 I paid via Expedia on 8/9/18 as we couldn't stay at Hotel Casa Vallecaucana? Thank you.

I made a reservation on Expedia for the Microtel hotel in Baldwinsville, NY last week. Despite calling to cancel and sending an email, the reservation was not canceled and we were charged. This caused issues with our debit card for a car reservation. I provided two cell numbers and two emails, but agents couldn't find the reservations. We have received some money back but not the full amount of $90. Reservation name is Maureen or Dan Hulslander. Cell numbers are [redacted] or [redacted], emails are [redacted] or [redacted] Confirmation number given by the hotel is [redacted]06. The situation has ruined our first day of vacation. I expect the remaining refund promptly. Thank you.

Hello, my name is Sherril M. I wanted to share my experience with my recent trip using the confirmation code J948WJ and itinerary [redacted][redacted]. Despite purchasing the travel protection vacation waiver, I only utilized the Frontier flights from Ontario to Atlanta and back. Unfortunately, due to a delayed Frontier flight causing a missed connection, additional expenses such as accommodations and car rental were incurred. I did not utilize the Delta flight, AVIS car rental, or Howard Johnson stay that were part of my itinerary. I faced challenges with the airline's scheduling error and had to make alternate arrangements. I can be reached at [redacted] or emailed at [redacted] Thank you, Sherril.

I recently bought an airline ticket through Expedia on August 29, [redacted], for an American Airlines flight departing from Wilmington Airport in North Carolina on Tuesday, September 18, [redacted]. Unfortunately, I can't make it to the airport tomorrow due to flooding on US Highway 40 and US Highway 95. I spoke to an Expedia representative who advised me to seek a refund through the airline. However, American Airlines directed me back to Expedia since I made the purchase through their platform. I am feeling frustrated as neither party is providing assistance in resolving the issue. If I can't receive a refund under these circumstances, I will have to reconsider using Expedia and American Airlines in the future. Just like my past experiences with ATT and United Airlines, where poor customer service made me cut ties. I hope someone can step up from your company and address this situation promptly.

I recently called to reserve flights for both myself and my wife from LAX to LGA on Oct 11 with a return on Oct 18. However, upon receiving the confirmation, only my name was listed. As a disabled 81-year-old war veteran, I always travel with my wife. Despite pointing out the error, they assured me they would book her flight. Subsequently, I was informed that her flight would have a layover in Houston, causing her to arrive in LAX two hours before me. Disappointingly, I have yet to receive any confirmation regarding my wife's (Lorenza Lopez) flight details. I have been a loyal Expedia customer in the past, but the recent experience has left me frustrated. You can reach me at [redacted] if you need to discuss this further.

I am August L. I had booked a room at Myplace Hotel in Anchorage, AK, through Expedia on 9/2/18. Upon arriving with my family at 11 pm, we were informed that the room wouldn't be ready for an hour. After waiting for an additional 45 minutes, we were told it would take another 45 minutes. Unable to find alternative accommodations nearby, we decided to drive back home, a 3-hour journey from Anchorage. The manager contacted me the next day to apologize and promised a refund, which I have not yet received. I am hoping for assistance in resolving this matter. Thank you.

Good morning, my name is Estrella Santiago. I attempted to make a car rental reservation on Sunday, September 16 through Expedia.com. Unfortunately, my card was declined when I went to pick up the car, resulting in no rental. However, I noticed a $50.00 deduction from Expedia in my bank account today, which I am unsure about. Could you please refund the $50.00 as I am currently facing financial difficulties and need the money to pay urgent bills like utilities? I would appreciate your help in resolving this matter. Thank you.

I had a car hire reservation at Lyon Airport with Hertz today, booked through ebookers, an Expedia subsidiary. My VISA was blocked due to an incorrect pin entry. The Hertz staff suggested canceling online through Expedia, as they couldn't assist. Unable to reach my bank due to a holiday, I had to use my partner's card for a new booking. Despite paying again, Hertz offered no help in canceling. The inability to cancel online was frustrating. I request a refund for the initial booking as I was present for car collection. Regards, A. Meli

We recently booked 4 tickets to Chennai on British Airways through Expedia for travel on 11/9/18, returning 21/9/19 with itinerary number [redacted][redacted]. Upon arrival at the airport, we were surprised to learn that the fare only included hand luggage and had to pay £65 per baggage, twice for 3 bags each. It was frustrating to discover this hidden cost in the fine print. We feel let down by Expedia's misleading pricing and would have chosen a different airline if we had known. We hope Expedia can rectify this situation to ensure customer satisfaction in the future.

Hello, I have been trying to list my property on Expedia for a while now, and it's been quite impossible. I live in Cuba, and every time I attempt it, I don't succeed. I go to the accommodation addition page, try to authenticate, but it's impossible. I have previously created a free account, and when I enter the data with which I initially logged in, it says they are incorrect. I have tried re-entering my information, but it says they will send me a message to my email address, and I never receive anything. Please, if someone could assist me. Kind regards, Leticia.

Hello, I am Patrick E Munoz. I am requesting a full refund for the collision/damage insurance I prepaid. Upon arrival at the Avis counter, the agent informed me that they do not recognize the insurance or have a record of my payment. The insurance cost is $39 per day, which influenced my decision to rent the car. Please update your site to prevent prepayment of insurance that the destination country does not acknowledge. Avis' computer system does not reflect that the insurance was paid. The prepaid insurance funds were processed through Expedia, and I am requesting a refund to my credit card.

I accidentally booked a flight from Colombo to Singapore and then to Melbourne, Australia the day after I needed to travel due to a family emergency. I couldn't transfer the ticket, so I bought a new one at the airport, canceling the previous ticket with itinerary number [redacted][redacted]. I received an email from Expedia confirming the cancellation and promising a refund within 7 to 10 working days. However, I haven't received the refund yet. I've been having trouble contacting Expedia's Australian office because they claim I purchased the ticket through the USA group and provided me with a disconnected phone number. I'm feeling frustrated and stuck, seeking closure on this matter, but it seems like I'm getting nowhere with getting help.

Travel Dates: Atlanta to Barcelona: September 20th to September 27th Delta Confirmation: UXJCDE Passenger Details: 1) Shahrine Khaled Adult E-Ticket: [redacted][redacted] 2) Syed Khaled Adult E-Ticket: [redacted][redacted] 3) Sanya Khaled Child E-Ticket: [redacted][redacted] 4) Sanam Khaled Child E-Ticket: [redacted][redacted] Due to a delayed departure from Atlanta, we missed our connecting flight in Amsterdam, resulting in an 8-hour delay upon arrival in Barcelona. The journey back to Atlanta was also challenging, with uncomfortable seating towards the back of the plane, a broken table, and a strong odor near the restroom. The airport and airline staff were not accommodating, especially considering my hearing impairment; some were disrespectful when asked to repeat information for clarity. This experience was unpleasant, and I am requesting a refund for the inconvenience.

Dear Community, As a long-time Expedia customer, I currently find myself in Paris on vacation from the United States. Sadly, I encountered an issue with a previous flight booking for November 1, [redacted], using Norwegian Air Shuttle. Due to not receiving the confirmation email for the initial booking, I mistakenly made a second booking for October 16, [redacted]. The second booking is in place, but I still require assistance locating the original November 1st booking. Unfortunately, I am unable to contact the 1-[redacted] customer service line from France. If possible, kindly reach out to me via my Paris mobile number at +44 7[redacted]19. The first booking was set for a flight departing from Charles de Gaulle Airport at 10 a.m. and arriving in Oakland, California, with a reference number #PFWIWE under Brigida Rosette Svuba. Your help in resolving this matter is greatly appreciated. Thank you.

Dear Expedia, I booked a flight from Beirut to Sao Paulo for Nov 10 through your website. The original flight was scheduled for 1 AM on Saturday Nov 10, with a layover in Dubai. However, Emirates cancelled this flight, and Expedia rescheduled me for a flight at 12 PM on the same day, which caused an overnight layover in Dubai. Emirates stated they couldn't assist and directed me to Expedia for resolution, mentioning they wouldn't cover a hotel stay in Dubai. I later discovered an alternative flight departing Beirut on Friday night at 7 PM, arriving in Dubai at 1 AM, allowing me to catch the connecting flight to Sao Paulo at 8 AM on Saturday. This option suits me better. Can you please assist me promptly? Thank you, Mahmoud

Itinerary number [redacted][redacted] Mr. Glyn Aspinall, I rented a car from Sixt at Alicante Airport from September 17th to September 24th using my credit card. Upon pick-up, I was informed that a [redacted] euro security deposit would be held and returned within 2 weeks. After reviewing my credit card statement, I noticed Sixt charged my account £31.00. I am unsure why this amount was taken and have not seen the [redacted] euro deposit returned. I understood that companies could only charge authorized amounts. When collecting the car, the agent did not inspect it, and although the fuel was not full then, I returned it full without damage and followed the drop-off procedure as agreed. I am seeking clarification about the unauthorized charge of £31.00 and the status of the [redacted] euro deposit refund. Thank you, Mr. G. Aspinall

I am ANTONIO LIANG YAO and I am extremely frustrated regarding a reservation I made through Expedia for my flight from Peru to Chile and onward to Madrid. The reservation indicated that 2 luggage items were included, but when I arrived at the airport, I was informed that only one was covered. I was not prepared to pay an additional $[redacted] for the second luggage as per the discrepancy. Consequently, I had to consolidate my belongings into one bag and leave the other at the airport. I am seeking reimbursement for the abandoned luggage. The conflicting information between my reservation and the airport's system caused unnecessary stress and nearly caused me to miss my flight. It was a hassle to repack, ensure weight limits, and arrange for the abandoned bag. Clarifying and aligning information accurately is crucial to prevent such incidents in the future.

Upon arriving in Rome, my family of four checked into the Palladium Palace hotel last night. Our family room feels incredibly cramped, and opening the window only brings in a lot of noise. The beds are uncomfortably firm, especially for me with a back issue, causing sleep to be impossible. My son, here for exams, is also struggling to sleep and study. We initially switched from the Albani to the Palladium due to location, but now we are willing to pay extra for a taxi for a more peaceful stay elsewhere. The hotel falls short of its supposed 4-star rating; we even discovered old socks in the room, leaving us extremely disappointed. Despite being booked until Saturday, we are considering if it's possible to transfer our reservation to another hotel using the credit we have. Our Itinerary number is [redacted][redacted].