How do I dispute a charge with Expedia?

Introduction

If you do a lot of traveling, you may rely on Expedia to quickly and easily book affordable flights, hotels, and more. If something goes wrong, though, and you get charged for services you did not receive or charged more than you should have been for services you did receive, you need to know how to dispute those charges.

What You'll Need

Remember, when you dispute the charge, ask for a case number, whether you are disputing it with Expedia or with your bank. This will make future calls about the investigation a lot easier.

Go to the Expedia home page

Expedia home page

Click on the "Sign in" button in the upper right corner of the page.

A popup window will appear.

Click on the "Sign in" link in the popup window to sign into your Expedia account.

Go to your recent purchases, and copy all of the information about the purchase.

This should include the confirmation number, itinerary number, purchase date, and any other numbers associated with the purchase. You should also take screenshots of electronic receipts, cancellation emails, and anything else having to do with your purchase.

Make a copy of your bank or credit card statement showing the charge that does not match what you were supposed to pay.

Call an Expedia customer support agent and tell them about the erroneous charge.

Experida customer service
Have all of the information you previously collected on hand, so that you can provide it if right away the agent asks for it.

If the representative is not able to resolve the matter, ask to speak to a supervisor.

A supervisor may have the authority to offer solutions that regular customer support agents do not have. Remember, keep your request polite!

If the supervisor also cannot resolve the matter properly, contact your bank or card issuer.

Tell the representative you speak to that you wish to initiate a chargeback dispute. Once you do, they will begin their own investigation into the problem. If they decide that the charge was indeed inappropriate, they will take the charge off of your account.

Wait.

Chargeback disputes take a while to complete. Your probably won't get any results before 30 days, and it could take up to 90 days to complete.

If the bank can't fix the problem, you can always try contacting your local small claims court.

This is the only remaining step you can take to dispute the charge.
While you do not need to hire a lawyer for a small claims court case, you will need to pay one or more fees to file the case.
Remember, the case could take months to be heard.

Conclusion

If you need to contact Expedia for any reason, you can call Expedia's customer service 24 hours a day, seven days a week. However, if you are calling about the dispute, it may be best to call during regular business hours, in case other departments need to get involved.