Expedia Customer Service Issues

I am greatly disappointed by the lack of understanding regarding the gravity of the situation and the dismissive manner in which my stress is being handled. I am facing financial difficulties due to a family emergency, specifically my mother's funeral expenses, which require immediate attention. The refund process for the [redacted] pounds vouchers purchased from Expedia has not been expedited as promised, leaving me in a precarious situation. The prolonged refund timeline of 2-12 weeks contradicts the initial information given by your employee of a 72-hour processing period. Urgent measures should be taken to address such exceptional circumstances by providing an immediate refund. If this issue is not resolved promptly, I will have no choice but to escalate it to the ombudsman for further assistance. Best regards, Pandiyan A.

I made a reservation through the Expedia app for the Aspen Square Hotel on August 18th at 10 am Denver time, for August 20th to August 21st. Although it was non-refundable, the Red Awning Group, the hotel's management, sent an email canceling my reservation without any charge. However, my app still showed the reservation, leading to a confusing call with Customer Service. After explaining I didn't cancel, they placed me on hold for 25 minutes to verify with the hotel. Eventually, they assured me the reservation was canceled due to the hotel's policy of not accepting bookings made less than 24 hours in advance. Despite the inconvenience of this experience while on vacation with my kids, I was disappointed that the supervisor could not provide a better alternative or offer compensation, citing company policy. Given Expedia's commission on bookings, I expected better service. My reservation number was ‭[redacted][redacted]‬. I believe I should not be charged for a stay in Aspen and deserve accommodations of an equal or higher standard.

I am seeking a refund for United Airlines flight #[redacted] (PIT to EWR) and United Airlines flight #[redacted] (EWR to PIT) booked through Expedia due to the cancellation of my first flight because of inclement weather. Despite waiting at the airport for hours and enduring multiple flight delays, flight #[redacted] was also cancelled due to bad weather in the NY/NJ area. United Airlines gate agent Emily A. Kudej suggested that I wait for the refund within a couple of weeks, which has not yet reflected in my account. I have photos of my boarding pass and Ms. Kudej's recommendation for proof if needed. This experience caused me to miss a planned event, resulting in a loss of $[redacted]+ worth of theatre tickets. Thank you for your assistance.

During our recent stay at a Florida resort, we encountered an ant infestation throughout the room, especially in the kitchen, bathrooms, and bedrooms. My wife, who has an ant allergy, was at risk of being bitten. Even after the resort sprayed, the situation worsened. Linda, whom we reported the issue to, did not provide a satisfactory response and claimed the manager would address it later. However, when we followed up with Marva, the on-duty manager, she seemed unaware of the problem and could only offer a cleaning fee as compensation. The resort's condition was disappointing, with missing curtains, malfunctioning televisions, and an uncomfortable bed in the master bedroom. We hope for a resolution through Expedia for a refund as the resort failed to address these multiple issues adequately.

During my recent stay at Seaport Village Inn in Avalon on Catalina, the room I received did not match the description on the website. Following this issue, the property manager, Laura, contacted me and was extremely rude. Moreover, the room had maintenance problems like a broken sink and protruding nails between the rug and bathroom. Laura claimed I was fortunate to get the room at the price I did and accused me of mistreating her staff, which was denied by the staff member in question. Laura reported issuing a refund, but since we paid in cash, I have no confirmation of the refund. It seems there are some underlying concerns with Laura's behavior that need attention.

Dear Sir or Madam, I kindly request a link for making corrections to our bookings to ensure accuracy. Despite other agencies booking our hotel, we have not been receiving timely confirmations from you. Due to the busy season, it is crucial that bookings are made promptly to align with our schedule. Additionally, we need clarification on receiving payments from Expedia as we have been receiving accommodation confirmations without receiving payments. Please send email orders for the following client: - AHMED AMINE RAMBO - Reservation ID: [redacted] For future bookings, we require either a completed and signed email order form or for the guest to pay at our front desk upon email confirmation. Regrettably, we cannot accept any other form of payment. Email orders must be in Turkish Lira and include the daily exchange rate noted on the form. The final amount will be charged in TL. We appreciate your confirmation and would also appreciate a phone call from your team to discuss booking details. Best regards, Denise

I encountered significant issues during check-in at the hotel. Despite the effort of three desk clerks, they were unable to handle my reservation and I had to seek assistance from Expedia. Upon finally receiving my room key, the condition of the room was incredibly disappointing. There were roaches present, walls with holes, inadequate air conditioning, exposed wires near a deteriorating frame, and pervasive black mold causing a noticeable odor and taste. This poses a serious health risk, especially for my child struggling to breathe in such conditions. The presence of mold can lead to respiratory problems and should not be tolerated. I have documented evidence with pictures to support my claims. This level of accommodation is inexcusable and I strongly believe urgent action should be taken to address these issues. In all my years of booking hotels, this experience ranks as the worst I have ever encountered.

Our credit card was charged for a transaction with Expedia in the amount of [redacted].84 AUD on 24/08/[redacted]. The Habitat Hotel in Peru has not received the payment or confirmation for my booking. Expedia is said to have canceled my reservation and refunded the amount, but I haven't seen the credit yet. I reached out to Expedia's Peruvian office on the same day and was promised a resolution within 3 hours, but it's been over 24 hours with no response. Every time I contacted the office, I was transferred between departments without a solution. I hope this message reaches the appropriate department for a prompt and satisfactory resolution, as this situation is distressing during what should be a relaxing vacation.

I made a hotel reservation on Expedia and specifically requested a handicapped-accessible bathroom. I called the hotel to double-check the accessibility, and they assured me it was, but there was no hand-held showerhead. Unfortunately, the situation turned out to be extremely challenging as my husband couldn't even fit through the bathroom door. He had to make do and use a public restroom down the hall. This has been a disappointing experience, and I am looking for guidance on how to address this issue.

I bought a ticket through Expedia for VivaAerobus flight [redacted] from Mexico City to Puerto Escondido on Sunday, August 26. My confirmation number is #M3FP7V. I am 80 years old and required a wheelchair. Upon arrival, there was no wheelchair available, and I had to wait in a long line without one. My reservation had disappeared, so I had to go to Interjet where I purchased a ticket for a 1:30 pm flight. The experience with VivaAerobus was not pleasant. I kindly request a refund for the cost of my "lost" reservation. I do not expect compensation for the inconvenience endured. Sincerely, Carol Byrns Macho My Expedia itinerary number is #[redacted][redacted].

During our recent 4-night stay at the Origin Hotel in Red Rocks, Colorado, my partner and I encountered multiple disturbances. On the second night, we were woken at 2 AM by loud noises of banging and sawing due to a broken pipe being fixed. Despite complaining to the front desk and being promised a quieter environment, the disruptions continued until 5:30 AM. To add to the inconvenience, we discovered a lack of water when attempting to use the bathroom. Although water was restored later, it caused us further delays in preparing for our event. The front desk staff, although initially promising a refund, informed me that due to booking through Expedia, I needed to seek reimbursement through them.

I had a difficult experience with Expedia's staff during my recent travels, which has led me to consider taking action. The flight from CRP to George Bush was chaotic due to United Staff's negligence at the check-in desk. Furthermore, another staff member refused our boarding claiming we were late. While on a trip to Tangier, I sustained an injury trying to retrieve my bag from the overhead compartment, requiring VA medication. Despite my attempts to secure alternative accommodation swiftly due to my injury, Expedia's customer service did not promptly assist me, leading to further issues in Morocco. Subsequently, my wife was assaulted, resulting in the loss of over $8,[redacted] worth of jewelry and a distressing experience at the local police station. Additionally, Expedia canceled our flight from Morocco to Madrid, leaving us uncertain about our travel plans and safety. As a prepaid customer of Expedia, I am deeply disappointed by the lack of support in a challenging situation. - Timothy Teas, JD

My wife mistakenly booked the Pulitzer Hotel in Barcelona twice for our upcoming trip as Expedia failed to notify us of the duplicate reservation. We are disappointed with the lack of advance notice from Expedia and the hotel's refusal to accommodate the error. We reached out to the hotel, but they couldn't help. If Expedia can't provide a resolution, we will avoid using their services in the future. Our last name is Labaton, and our email is [redacted] The itinerary number is [redacted][redacted]. Please contact us via email at [redacted] for a prompt response.

My spouse accidentally booked the same hotel twice for our upcoming trips this summer due to confusion while comparing prices. My main frustration is with Expedia's lack of advance notification of upcoming reservations, unlike other companies. It would have helped us avoid the double booking situation. We are disappointed that when I contacted the Pulitzer hotel in Barcelona, they couldn't offer any help due to the lateness of my inquiry. I even inquired about future availability, but they had none. I'm very disappointed in Expedia's lack of proactive communication regarding reservations. If Expedia doesn't provide some assistance, we'll have to reconsider using their services in the future. Please contact us via email for any further assistance.

I attempted to make a reservation at Hotel Asterisk in Amsterdam for my wife, C. Superticioso, however, encountered a credit card issue leading to a failed transaction. Subsequently, I tried again with another card successfully booking in July. Surprisingly, in August, while my wife was in London, she received an email from the hotel declaring her reservation canceled. Upon calling the hotel, they confirmed the cancellation and promised a refund. Opting to reserve another hotel, a recent email from Hotel Asterisk welcomed my wife, causing confusion. Accordingly, the hotel clarified that the email referred to the initial unsuccessful booking and that the second one, which was non-refundable, was still valid. Despite their prior assurance of no booking and a refund, the hotel now refuses to reimburse the money. The situation has raised doubts about the hotel's integrity.

I had a reservation at the Ontario Gateway Hotel on August 31st, room [redacted] under Vanessa Cook. The WiFi did not work, preventing me from setting up my new phone. Due to a power outage this morning, I overslept and was late for work as I was unaware of the situation. Many guests are experiencing issues due to the outage, causing inconvenience and crowding in the lobby. I am very dissatisfied with my stay and would like a refund. I was disappointed by these circumstances and will not return to this hotel. Contacting Expedia for a refund has a 20-minute wait time, so I am reaching out here for prompt assistance. My email is [redacted] as my cellular service is not working today.

My wife, L. A., made a two-night reservation on August 19th for September 1st to 2nd, [redacted], at Comfort Inn and Suites, University of Michigan South, Ann Arbor, MI, through Expedia. We were surprised when the hotel charged my credit card in full on August 21st, well before our check-in date. Due to a medical emergency where L. A. needed urgent medical attention on August 31st, we contacted the hotel to explain our situation. We tried to reach the on-duty Manager, Ms. C. B., with no success. Despite our attempts to communicate with the hotel, we were informed that if we didn't check in on September 1st, we would be charged for the full reservation and possibly only refunded 50% if we didn't show up at all. We wanted to cancel our reservation [redacted] and needed to discuss our circumstances with Ms. B. regarding the medical situation. We are concerned as Expedia's policy states that customers won't be charged for changes or cancellations. We are hopeful that Expedia will address this matter promptly and refund the charge made to my BB&T credit card. We seek clarification and resolution of this issue.

I am still waiting for the refund to be processed. Can you please provide an update? Thank you. Sincerely, A. Backwell Refund Status for Expedia.com.au Itinerary [redacted][redacted] Expedia Update: We have successfully submitted your full refund request to the airline today. Estimated Refund: Approximately AUD [redacted].28. Please be aware that the airline will calculate the final refund based on the fare rules, so the actual amount may vary. Refund Timeline: The airline will directly process the refund to your original payment method. Once approved, you should receive the refund within the next 10 weeks.

I recently contacted customer service regarding my missing $50 coupons that I never received. I was given the coupons, but couldn't use them right away due to not remembering my account phone number. Every time I call, I'm told they can't assist me without the number and won't connect me to a manager. I'm requesting to speak to a supervisor and have the coupons emailed to me as I've changed my phone number to [redacted] 6 [redacted]. Urgently, I'm asking for a prompt callback. Thank you.

I have a question regarding my car rental reservation [redacted]. The information on the website seems conflicting regarding the shuttle service to/from the airport and rental location. It mentions both a free pickup shuttle and taking a tram to Federal Circle. I am a walker, so clarity on this would be appreciated. My flight arrives at JFK at 6 a.m., and I noticed Thrifty's hours are from 6 a.m. to [redacted]. The website indicates a pick-up time at 10:30 a.m., which seems like a long wait. Is there a way to pick up the car earlier without facing high extra charges per hour? For my departure, my flight is at 11 p.m. What is the latest time I can return the car without incurring excessive hourly fees? Can I arrange an advance package deal for both pick-up and return times, maybe for a small additional cost, or should I consider renting for an extra day to have more flexibility, with prior notice to the rental company?