Expedia Customer Service Issues

I was charged on my credit card despite a failed transaction. I received no email notifications, only the wrongful charge. This feels like fraud. I attempted to cancel my flight within an hour on 7/18 and am unable to purchase a new ticket as Expedia cannot reach my Discover card. Contacting the outsourced customer service has been disappointing. I've been on the phone for hours, faced unreturned calls, and encountered dishonesty. I am extremely dissatisfied and will not use Expedia again. I intend to inform everyone in my network about this experience.

Dear Expedía, I am urgently reaching out regarding a recent issue I encountered with my flight to Panama. I was not aware that a passport must have three months validity left to board the flight, which resulted in me being denied entry, having to obtain an emergency passport, and now facing unexpected expenses while stranded in Lima. I do not currently have international phone service but can be reached via WhatsApp on my regular cell number at [redacted]. I am in a difficult situation and would greatly appreciate any immediate assistance you can provide. I have always trusted Expedía for my travel needs, but this experience has been concerning. Copa Airlines mentioned that the ticket should not have been sold to me as it goes against regulations, which has left me in a precarious situation in Peru. I am reaching out for immediate help as I urgently need to make alternate travel arrangements to avoid further complications, including the risk of losing my job if I cannot resolve this quickly. Thank you for your prompt attention to this matter. Sincerely, Steve Rosing Los Gatos, CA

Subject: Urgent Assistance Required for Refund Request To whom it may concern, I have been attempting to contact Expedia for over a month regarding a ticket I purchased for my 75-year-old mother to travel to London, England on Tuesday, July 30. The flight in question is number [redacted] from LAX to Heathrow. Although I am aware that the ticket is nonrefundable, my mother has a medical condition supported by two doctors' notes that prevent her from traveling. Despite numerous attempts, I have not received any assistance or answers regarding a refund. The passenger's name is Adriana Panarisi. The return flight is scheduled for August 11, with flight 3 from London to NY and then flight [redacted] Delta to LAX. I kindly request urgent help in facilitating a refund for my mother in light of her medical condition. I am prepared to provide the necessary doctors' notes for verification purposes. Thank you for your prompt attention to this matter. Sincerely, Deanna Delaney

During our recent 2-night stay in Seaside, Oregon, on July 27th and 28th, [redacted], we were disappointed with our accommodations. The suite did not match the appealing pictures we saw online. Upon arrival, we discovered holes in the walls, a missing screen in the living room window, and a thin blanket instead of a comforter. The room had a distinct smell of rodents, and during both nights, we encountered rats running along the ceiling and walls. The area under the kitchen sink was particularly unpleasant. When we called the front desk about a non-functional shower head, they claimed not to understand us despite clear English communication. Being directed 5 miles away for resolution was frustrating, especially on our 1st wedding anniversary.

The hotel where I stayed was extremely unpleasant. It was dirty, and one of the towels had makeup on it, even though I don't wear makeup. Despite having the "do not disturb" sign on my door knob, I kept getting knocks on my door. When I told a woman outside I was about to leave, she entered my room with a cigarette claiming to be from room service. She wasn't in uniform but was wearing a tank top and spandex. She handed me a paper to sign, stating I didn't need anything. I am requesting a full refund for my stay due to the disrespect I experienced and the dirty room, including a bathroom tub with a ring around it and hair on the shower wall.

Hello, I'm Mike Sheroski. I had planned a trip to Atlanta, GA to watch a Braves vs. LA Dodgers game through Expedia. However, the day turned out quite frustrating due to traffic delays from constructions. Upon reaching the hotel, which was supposed to be within walking distance of the stadium but was actually 25 minutes away on the other side, we encountered issues. The hotel was under renovation, our room was uncleaned with some items left behind, the hallways felt warm and muggy, and the elevator was unsettling. After seeking a refund at the front desk, we were directed to contact Expedia. I am now requesting a refund for the room under the name Michael Sheroski. Following the game, we struggled to find a last-minute room due to it being a busy Saturday night. We had booked the Microtel Wyndham Hotel through Expedia.

I booked a round-trip flight for two individuals through Expedia with Spirit Airlines. Unfortunately, the return flight was canceled, and the next available flight was three days later. We decided to buy new tickets through Southwest, which were double the cost of our canceled Spirit flight. While Spirit has refunded the amount we paid them, they are not willing to reimburse us for the price difference. I am owed approximately $[redacted].00 by Spirit, but they are refusing to pay. I am seeking to resolve this without legal action and am hoping Expedia can assist in resolving this matter. I am looking for a refund and a solution to this issue. My confirmation ID is GIY3ME. Kindly reach out to me at your earliest convenience. Thank you for your assistance. I chose Expedia based on recommendations from friends who praised your customer service, and I am hopeful they were right.

Dear Expedia, I made a reservation for Hotel Ramada Plaza in the UK through Expedia during my family vacation with my children, A.G., from Atlanta, Georgia. Upon arrival at 2:00 am, I was disappointed by the room. The accommodation did not meet my expectations, with a broken toilet and no fridge. Despite speaking to the receptionist about the unsuitability for a family, I did not receive assistance. We were unable to find water for drinking as the vending machine was out of order, and there was no nearby shop. I had to check out at 4:30 am as there was no solution provided. I requested a refund as I could not stay under these conditions and needed to find alternate suitable accommodation for my family. I hope Expedia can address this promptly as a loyal customer. Thank you for your understanding and cooperation. Sincerely, N.J.

I was informed that if I cancel my hotel reservation 24 hours before check-in, I would receive a full refund to my card. After struggling for days to cancel, the hotel manager claims I was misled by the third-party seller, which is you. I'm frustrated and seeking assistance to cancel my reservation for Quality Inn East Stroudsburg PA on August 12-13. I'm expecting a refund of $[redacted].47 to my Visa debit card. Itinerary # [redacted][redacted]. Thank you for your help. Robin L.

I was informed that I could cancel my hotel reservation for a full refund if done 24 hours before check-in. However, I have been struggling for days to cancel. The hotel manager claims the third-party seller, which is you, misled me. I urgently need to cancel and receive my refund. This situation is very disappointing, and as a customer, I feel mistreated. Your assistance is greatly appreciated. My name is R. L., with a reservation at Quality Inn East Stroudsburg PA for August 12-13. The total charge of $[redacted].47 should be refunded to my visa debit card promptly. My phone number is [redacted]. Itinerary #[redacted][redacted]. Thank you for your attention to this matter.

Itinerary Number: [redacted][redacted] My spouse and I purchased one-way tickets through Expedia for a trip from Sioux Falls, South Dakota to Halifax, Nova Scotia. Regrettably, due to illness, we had to cancel this journey. Delta informed us that $[redacted] of our payment was non-refundable exchange fees, and the remaining amount could be used as a credit towards another flight. Opting to travel from Sioux Falls, South Dakota to Traverse City, Michigan, we initially were told we could only recoup $[redacted] of the exchange fees for a round-trip. However, after discussing the possibility of purchasing separate one-way tickets for the outbound and return flights, we could be refunded the full $[redacted]. We were instructed to book directly through Delta for the flights and found that the ticket prices quoted by Expedia were higher than those available on the Delta website. The Delta website offered round-trip tickets for $[redacted] each, totaling $[redacted]. During multiple phone conversations spanning two hours, we received varying prices, all above the actual cost. Eventually, we were quoted $[redacted].48 for the flights. We expect that, considering our credit with Expedia and the promised Delta exchange fee refund, the ticket cost to Michigan should be covered entirely. Despite the phone call interruptions, we appreciate the efforts of Alan, the supervising agent. However, we believe Expedia should honor the credit, refund the exchange fee, and provide the tickets as agreed. As long-time patrons of Expedia, we are disappointed by the lack of transparency, inconsistencies, and unmet expectations regarding our insurance policy. Unfortunately, we will not be utilizing Expedia in the future and will advise others likewise. Best regards, D. Dawn

On August 4th, I attempted to book a flight from Beirut to Mykonos on August 23rd using the Expedia App. After entering my debit card details and selecting a roundtrip ticket costing $[redacted], I received an error message stating my VISA Card number was incorrect and that the booking couldn't be completed. Despite three failed attempts, I didn't receive any confirmation emails. Upon contacting my bank, I discovered $[redacted] was deducted from my account by Expedia without a successful booking. I have tried reaching out to Expedia's Customer Support without success. I am seeking a refund of the unauthorized $[redacted] charge.

Hello, I'm Farah. In February, I booked a round trip airport transfer for $70 for my family trip to Cancun, Mexico from July 28th to August 4th. When I arrived at the Cancun airport, there was a delay due to car shortage and I ended up taking a taxi for $53.30. The local expert mentioned they would refund this amount, but it never happened. Despite numerous attempts to contact them, I received no response. I contacted Expedia for help, but they were unable to assist. On my return trip on August 4th, I again had to take a taxi for $44.44 as the local expert did not respond. Despite my efforts through calls and emails, the local expert has denied my refund request for the service they failed to provide.

Hello, I'm Emiljano K. I booked a vacation at Majestic Elegance Resort through your company for July 29th to August 5th, [redacted]. We were in room [redacted]. Upon arrival the next day, we were informed of a $25 credit each for the spa, totaling $50. However, at checkout on August 5th, we were told we had no credit. I spoke to your local agent, Francisco, who filed a report and mentioned that your company would reach out within 72 hours, but we haven't received any communication yet. I'm eager to know the status of my issue. You can reach me at +1[redacted] or [redacted] Looking forward to a response.

I am Chloe Leung from Hong Kong, and I would like to share my recent disappointing experience with Expedia. I had booked a stay at The White House by the Sea in the Philippines from July 26-29, [redacted], with full pre-payment made on May 3, [redacted]. Our group of three couples planned to travel together for this trip, but we were informed last minute by the owner, Ms. Marjorie, that the property was no longer available due to an error on Expedia's part. Despite efforts to resolve the issue, it was challenging to find alternative accommodation in such short notice. I am deeply dissatisfied with the lack of apology and compensation from Expedia's customer service, particularly Supervisor Carol and her manager, who did not handle the situation professionally. This experience has left me feeling frustrated and helpless. I hope to receive a response from Expedia to address this matter and restore my trust in their services. Best regards, Chloe

I made a reservation for my daughter, J. Copeland, at the Quality Inn in Chesapeake, VA through Expedia. The price online was $[redacted]. When I called, the rate dropped to $[redacted]. Unfortunately, she encountered roaches, broken TVs, and was relocated to a new room that was also unsatisfactory. In this new room, she discovered a used syringe hidden behind the coffee maker. Luckily, there were no children present. The hotel refused to refund the night's stay and offered no compensation for the issues. I typically stay at this location, but encountering a dirty syringe is unacceptable. I expect a prompt full refund. Thank you for your assistance. D. Morgan, J. Copeland

Booking Number: [redacted][redacted] Dear Sir or Madam, I recently made a hotel reservation through Expedia for a stay in Aranyaprathet. Upon arrival with my family, the hotel informed us that they had not utilized any internet booking services for over a year and did not have our reservation on record. After contacting your call center, it took over an hour to discover the issue. They informed us that they were unable to resolve the situation but would refund our money. Stranded 6 hours away from home with my wife and two children, we struggled to find available accommodations, eventually deciding to return to Bangkok due to fully booked hotels in the area. The heavy traffic led us to head back home, and after 15 hours, we were all exhausted and frustrated. Robin L. Taylor

I made a reservation at the Westin in The Woodlands, Texas for August 10th with confirmation number [redacted][redacted]. Despite booking it correctly to align with my concert plans, I was surprised to see the date had been altered to August 3rd when I received a request to rate my stay on August 5th. Upon contacting the Westin, I discovered my reservation had been cancelled by Expedia. I had to rebook directly with the hotel while on the phone with them. Unfortunately, I noticed that Expedia also charged my credit card for the cancelled booking. I would like to understand why the date was changed by your company, as I did not make that adjustment myself. I am seeking a refund or credit due to this mix-up. I appreciate your attention to this matter.

Dear Expedia, I am writing to express our disappointment regarding our recent trip booked through your website. A month before our journey, the flight hours changed twice, resulting in losing 2 days of our 9-day trip due to extended layovers. This sudden change in schedule was frustrating, with significant impacts on both the outbound and return flights. Further, upon checking in with TAP Portugal, we discovered that baggage was not included in our 5-hour flight as expected. We were surprised to be charged €42 for each piece of luggage, both ways, significantly increasing the overall cost of our trip. Additionally, the transfer service assumed we were a group of 8 when we had only booked for 4, potentially overcharging us for the service. These issues have soured our first experience with Expedia, and we hope for a resolution to rectify these discrepancies. Our travel planner number is [redacted][redacted]. Best regards, Robbe, Lieselotte, and family

I need to cancel my trip last minute due to unforeseen circumstances. My travel companion recently encountered bedbugs in North Carolina and had to deal with costly fumigation and cleaning. I am hesitant to be around her to avoid any potential risk. I had a flight booked for tomorrow, Thursday, August 16 at 10:45 from BOS-Logan International to MCO-Orlando with flight number B60451, returning on Saturday, August 25 at 6:40 PM with flight number B60052. Can I receive a credit for this flight cancellation?