Expedia Customer Service Issues

I am currently staying at El Gran Jimenoa Hotel in Jarabacoa, Dominican Republic via Expedia with itinerary number #[redacted][redacted]. I need to modify my hotel reservation. Unfortunately, my guest, who is my girlfriend, had a family emergency and can't stay with me. She has been able to visit for a few hours only. I request to adjust the reservation to reflect only myself staying in the room for eight days. Kindly update the total cost accordingly. Thank you.

Dear Expedia Officer, I made a booking for my round-trip ticket from Saskatoon to Lahore on the Expedia website in early October [redacted]. I need assistance changing my return travel date from Lahore, Pakistan, on the 18th of January to a new date, the 25th of January [redacted]. I attempted to do so through my Etihad Airways account but was unsuccessful. Despite reaching out to the local office in Islamabad, I have not received any response via phone. Etihad Airways directed me to contact Expedia to arrange the change from Lahore, Pakistan, to Saskatoon, Canada. I am currently in Pakistan and seeking guidance on how to amend my return travel date. I appreciate your prompt assistance. Thank you, MI

Hello Team, I have made a booking at Crescent Resort in Unawatuna, Sri Lanka through hotels.com, only to find out that it is permanently shut down. After speaking with one of your representatives, I was assured that I would be accommodated at Calamander Hotel with no additional charge. Despite receiving a confirmation email with an itinerary number [redacted][redacted], I noticed that the Price Summary mentions an extra USD 80 charge to be paid to the hotel, contrary to what I was told initially. I have been reaching out for the past 3 days in response to the confirmation email but have not received any assistance yet. As a loyal customer who has made approximately 25 bookings through hotels.com, I kindly request your prompt attention to this matter as an additional USD 80 would be a significant unexpected cost for me. You can reach me at +94 76 [redacted]. Regards, Gaurav Mathur

I have had positive experiences using Expedia in the past until today. I made a booking for a flight to PVR, Mexico with American Airlines for 12/24. Upon reaching the airport, my wife and I discovered that the flight was cancelled. American Airlines claimed they informed Expedia, however, I never received any notification via email. Although the supervisor assured us that Expedia would cover the hotel expenses, when we arrived at the hotel, the staff mentioned no payment had been arranged by Expedia. Spending 45 minutes on hold repeatedly is unacceptable. After being provided with a disconnected call back number by John ([redacted]), I find myself having to pay for an extra night's stay at the hotel in Mexico, with the next day's flight scheduled. The last representative I spoke to promised to wait on the line until a new supervisor was available but disconnected the call. This entire trip has turned into a nightmare. Michael I.

Regarding accommodation booking reference EXP-[redacted] for Bali Mystique Apartment [redacted] in Seminyak: On September 28, [redacted], my party booked airfares and accommodation through Expedia for a trip to Seminyak, Bali. Unfortunately, upon arrival at Denpasar airport, we discovered that the private car transfer was not arranged. Subsequently, we found out that the booked apartment was no longer available as the owner had removed it from your management. This situation has left us without accommodation for the next week, forcing us to pay for a night at Mystic hotel. We kindly request a full refund for the prepaid accommodation and reimbursement for the additional expenses incurred due to this oversight. We also need to change our return flights to Melbourne for this Saturday. Your prompt attention to this matter would be greatly appreciated.

Subject: Assistance Needed with Room Accommodation Cost Hello, I am seeking assistance regarding the cost of accommodation for my recent stay. The room reservation was made through Expedia.com, so for the total room rate, I would need to contact them directly. However, from the hotel's side, I have been informed that there are local taxes and a minibar charge totaling 66.73€ outstanding. If an invoice is required, please feel free to reach out to us. Sincerely, Kike Vera Guest Service Desk Parkhotel Amsterdam Stadhouderskade 25, [redacted] ZD Amsterdam, Netherlands +31-20 [redacted] 12 22 www.parkhotel.nl

Subject: Refund Request for Unsatisfactory Accommodation Stay Dear Customer Service, I am reaching out regarding my recent reservation at the Kings Arms Inn in Devon. Unfortunately, my experience at room 7 was extremely disappointing due to various unsanitary conditions. Upon arrival, I encountered several issues such as a stuck window covered in mold, dusty furniture, stained shower curtain, unclean shower, and overall poor cleanliness standards in both the room and shared bathroom. The condition of the accommodation was unacceptable and posed health risks. I have previously contacted you twice regarding these concerns, and I kindly request a full refund for the inability to stay in such substandard conditions. It is crucial that this matter is addressed promptly as this is the third time I have brought it to your attention. Thank you for your swift assistance in resolving this matter. Sincerely, Jaq Athorn

Subject: Flight Amendment Complaint - Itinerary#[redacted][redacted] - Booking Reference: M7LZEB To whom it may concern, I am writing to raise a complaint about the flight change to my upcoming trip. I booked my journey on 30th June through your website and attached is the PDF confirmation. The ticket status was confirmed. However, on 1st Oct, I received an email from Singapore Airlines stating that the departure time for SQ655 from Hiroshima has been adjusted five minutes earlier without any prior notice from your end. Today, when attempting to check in online, I discovered that my flight had been rescheduled to the following day without my consent. I am extremely disappointed with this sudden change as it was not communicated clearly. In this situation, the lack of proper notification could have led to unnecessary challenges at the airport. Although the phone representative tried to assist me in finding alternative options, there was no feasible solution, and I had to cancel my hotel booking in Hiroshima and repurchase train tickets. While I appreciate the effort made, I am still frustrated by the inconvenience caused. I kindly request a more effective resolution to alleviate the impact of these last-minute adjustments. Looking forward to your prompt response. Sincerely, Annah

I was assured by Expedia staff that my Marriott Berlin reservation would be canceled with a full refund. However, I recently received an email contradicting this information, so I made new arrangements through Expedia, incurring additional costs solely due to the staff's assurance. Unfortunately, I am currently abroad and unable to contact Expedia by phone without incurring high charges. Despite providing my contact details, I have not received any response. This situation has caused distress as my holiday plans are in disarray, with Expedia charging me unexpectedly. I am unsure who to trust and keep receiving unexpected emails. I urge Expedia to promptly update me and resolve this predicament to avoid escalating the issue through official complaints regarding the employees. My itinerary number is [redacted][redacted].

During August, I made a reservation to stay at Hacienda Buenaventura in Mexico for a celebratory trip. The hotel, unfortunately, is old and poorly maintained. The free wifi is only available in common areas, a detail that should have been clearer in the advertisement. After experiencing issues like a sink backup and lack of hot water in my initial room, I requested a change. Despite multiple complaints about the hot water, each response was inconsistent until I finally had to insist on a room change due to these concerns. The so-called "superior room" had a toilet that did not flush properly, with instructions not to dispose of toilet paper in it, which I found quite unacceptable. Additionally, there were maintenance issues like a broken lamp that had to be addressed three times in one day. While they offered to move me to a newer room, the inconvenience of packing and unpacking multiple times was not feasible. I had planned to stay for 18 days and invested a significant amount of money into this trip; therefore, I am extremely disappointed with the current situation. I believe a partial refund is warranted for this distressing hotel experience. This was my first time booking through Expedia, and I am hesitant to use their services again in the future.

My sister and I made a hotel reservation for 21 days with your company last night before 10 p.m. We arrived at the hotel across town today, and were informed that our booking was canceled without explanation. After contacting hotels.com, they directed us to their financial department, but they have yet to follow up despite promising to do so within an hour, which was 45 hours ago. The trip was paid for with our last $1,[redacted].56. We've been waiting outside in the cold in Denver, Colorado for hours for assistance. I am disabled and have received conflicting instructions on how to resolve the payment issue. The proper procedure, as advised, is to fax a letter with the bank's information and card details, including my name, Robert Rogers, and the exact amount to release the funds promptly. Time is running out, and I've been given the runaround when seeking help. Urgent assistance is needed before I consider legal action or involving the media. Thank you.

Hello everyone, I encountered an issue while trying to finalize my booking. After selecting my options, the screen reverted back to the initial search without any email confirmation. I waited for 30 minutes but received no updates. When attempting to rebook, a prompt showed that the price had changed. Despite proceeding with the booking, an error message appeared, instructing me to contact customer service. To my surprise, I received a charge notification of $[redacted].91 on my card. However, I have not yet received any booking confirmation via email. I am confused by this situation and would appreciate any help or clarification. Thank you.

I have been charged twice, once by the hotel and once by your company. Trying to get a refund from the hotel revealed that you overcharged me by $[redacted]. To make matters worse, my calls and emails to you have gone unanswered. I'm unsure if this is intentional or a technical error. Please address this issue promptly and return my $[redacted] US Dollars. I have already settled the payment with the hotel, so this refund is urgent. Your swift attention to this matter is crucial. Samir Sadek Ref: Itinerary #[redacted][redacted]

I am writing to share my terrible experience at Residence Hub Inn in Meriana, Florida. I had reserved two rooms online for Dec 14th-16th - a suite with a pullout sofa and a deluxe room. Upon arrival, Laura, the hotel attendant, informed me that they did not have the rooms I had booked. Despite feeling uneasy about this at 2AM after a long drive with my children, I accepted two regular rooms but was charged the higher rate for the suite. One of the rooms had a clogged toilet, visible blood, and a dead roach on the cover. Laura replaced the sheets but stated all the rooms were booked when I requested a different one. The second room was also dirty, and my sister found bed bugs. I contacted Marriott and eventually got moved to a suite - the same type Laura initially said they did not have. I took photos of the rooms and witnessed the owner spraying bed bug bombs after my son filmed him tossing the bed. I am demanding a refund or will involve my attorney.

I spent over an hour being transferred between different departments, repeatedly placed on hold. I just need to modify the first leg of my flight due to a change Delta made to ensure I can catch my international connection. I booked this through Vacations by Marriott. After speaking with Delta, I know the change can be made free of charge. The person who finally located my reservation mentioned it could be done, albeit with some language difficulty. I clarified the significant impact the change had on my connection to Amsterdam. This experience has been frustrating, and it has deterred me from using Expedia or Vacations by Marriott in the future. I am simply requesting to be booked on the earlier flight from CVG to DTW on March 21, [redacted], at 11:57 am. I also reached out to Detroit airport and was advised that due to the distance between terminals, I might miss my assigned flight with only 1 hour and 35 minutes between connections. Please address this matter swiftly to avoid escalation on social media.

Dear Expedia team, I am writing regarding my itinerary #[redacted][redacted] to address the issues encountered with the taxi booking and the waiting conditions upon arrival at Auckland airport. Upon landing on time at 09:33 AM, my wife, our friends, and I, as business class passengers, faced delays at the passport control due to limited working counters and a significant number of passengers from another flight. This resulted in a considerable wait time to collect our luggage and undergo additional screening. Unfortunately, due to these unforeseen circumstances, we were unable to meet the 60-minute wait time for the taxi service as stated in the booking confirmation. Despite trying to contact the taxi service office, we were met with unhelpful responses and were eventually forced to take a bus shuttle to the hotel at an extra cost. I believe that the current waiting conditions for the taxi service do not consider the unique situation at Auckland airport, leading to misinformation and inconvenience for passengers. I am requesting a refund of the taxi fee paid and urge Expedia to reconsider these conditions to better accommodate travelers. I trust that this matter will be addressed promptly and look forward to your response. Sincerely, Felix Goldberg

I recently took an all-inclusive trip to Punta Cana, booked through Expedia. Unfortunately, I encountered issues during my stay due to renovations at the resort that impacted the overall experience. I experienced health problems from exposure to epoxy paint being used on-site. This affected my vacation time and finances, and I am still dealing with health issues two months later. I believe that Expedia should have provided information about the resort's renovations to customers before booking. The limited dining options, cleanliness concerns, and lack of amenities due to the revamp were serious drawbacks. Expedia should take responsibility for informing travelers of such circumstances to avoid issues like mine. I hope for a refund as compensation for the subpar experience. Travelers rely on booking platforms like Expedia to make informed decisions, and in situations like this, prompt action and transparency are crucial.

I recently traveled to Punta Cana on an all-inclusive vacation booked through Expedia. Despite Expedia's frequent presence at the resort for booking excursions and assisting clients, I encountered numerous issues. The resort was undergoing significant renovations affecting all aspects of my stay, unbeknownst to me when I booked my trip. The use of epoxy paint led to sinus issues that persist even two months later. With limited restaurant options and cleanliness concerns, my vacation experience was far from what I expected compared to others visiting at different times. Expedia should have provided information about the ongoing renovations to help travelers make informed decisions. As a paying customer, I believe Expedia has a responsibility to ensure a satisfactory experience. I am seeking a refund for the disappointing vacation that I endured.

Good morning, I am seeking a full refund of $[redacted].85 USD for an unsafe helicopter excursion booked through Expedia Local Expert Decarr at Holiday Inn Express on Jan 19th. The booking was for my intellectually disabled daughter, another daughter, and myself. Despite explaining my daughter's limitations to Decarr, the safety oversight of seating her near an open door was distressing and unsafe. The pilot deemed it a deadly issue, preventing Nina from flying. While my other daughter and I flew, Nina had to stay behind. The company has yet to apologize or issue a refund despite 14 days passing since the incident. This experience was far from the safe and happy family treat we expected. I am disappointed by the oversight and lack of resolution so far. Thank you, Karen W.

The hotel in Athens I stayed at was extremely disappointing for a supposed five-star establishment. The pool was dangerously cold, leading us to pay a hefty daily fee at the Hiltonia spa in Hilton Hotel Athens for a better experience. The restaurant was chaotic and loud, with unhelpful staff who didn't clear tables promptly and even threw out our breakfast while we were away from the room briefly. Room service was a letdown and charged us €30 for barely meeting cleaning standards. The cold drinks and disturbed room due to numerous phone calls didn't help either. I'm currently staying under the reservation of Ms. Amanda B. Goldman and have plans to check out on Friday. In hindsight, booking the Hilton Athens would have been a wiser choice for a truly luxurious and relaxing stay without the pool temperature issues we faced. While the receptionists, porters, and doormen were friendly, the overall experience fell short of expectations.