Alter two non refundable tickets

GetHuman1312209's customer service issue with Expedia from October 2018

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The issue in GetHuman1312209's own words
cancel the ticket or get a credit of what i paid to use towards future travels ... I purchased two non-refundable tickets for my parents and me. However none of us is able to travel. I would like a refund, or at least **% of the credit I paid for future travels. The tickets are worth over $**** in total. **The ticket for me is with Air Canada, dated *****, and the ticket itself is about $***. Air Canada charges a change fee of $***. so i would like this ticket to become credit.**The tickets for my parents are with American Airlines, dated *****-****, and they are worth about $****. They only charge a change fee of $***, which is great. However, they would not allow me to use the ticket for future travels as those tickets are under my parents name and can only be used towards travels on or before *****. this does not make sense at all because it would mean that i can only alter this ticket to an earlier date, and only my parents can travel. We are unable to travel until late December so we would not be able to use any of this credit at all.
they did not provide any options
cancel the tickets and refund me, or allow me to use the credit towards future travels under my name
tired speaking with Air Canada, American Airlines, Expedia
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Customer service issue
Reported by GetHuman1312209
Oct 10th, 2018 - 3 years ago
Seen by 12 customers so far
Similar issue to 3011 others
0 customers following this
Items needed
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Email on account
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Phone number on account


GetHuman1312209 started working on this issue
Oct 10th, 2018 10:17pm
GetHuman1312209 indicated the issue is not fixed yet.
Oct 10th, 2018 10:18pm

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