An Etsy seller EmlemsSiliconeMoulds sent me an order that was not as described. I sent...

GetHuman5432194's customer service issue with Etsy from November 2020

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The issue in GetHuman5432194's own words
An Etsy seller EmlemsSiliconeMoulds sent me an order that was not as described. I sent her images of the issues and she accepted them. Prior to me returning them and via our Etsy messages she agreed to pay the cost of return postage - as is UK law.*She has received the items and has refunded the order (and cancelled it) but has not refunded the return postage costs as agreed.*She is contravening UK law by doing this.*Thanks for your time.

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Etsy

Customer service issue
Reported by GetHuman5432194
Nov 4th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 3536 others
0 customers following this

Timeline

GetHuman5432194 started working on this issue
Nov 4th, 2020 1:18pm

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