I pay my Etsy bill automatically. This month, I received a notice that the CC didn't g...

GetHuman3865578's customer service issue with Etsy.com from November 2019

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The issue in GetHuman3865578's own words
I pay my Etsy bill automatically. This month, I received a notice that the CC didn't go thru. I tried doing it manually as no change has been made to my CC. It did not go thru. I called the bank and they said there was no record of Etsy making a charge. The problem is on Etsy's side. I tried again. A charge for zero did show in my CC account. I finally paid the bill with another CC and it went right thru. I don't know how to fix this for next month other than to try to do it manually again. If that doesn't work, what then? I want the charge on a designated CC and the card works for everyone else.

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Etsy.com

Customer service issue
Reported by GetHuman3865578
Nov 4th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 13860 others
0 customers following this

Timeline

GetHuman3865578 started working on this issue
Nov 4th, 2019 10:03pm
GetHuman3865578 indicated the issue is not fixed yet.
Nov 5th, 2019 2:18am
GetHuman3865578 indicated the issue is not fixed yet.
Nov 5th, 2019 2:19am
GetHuman3865578 indicated the issue is not fixed yet.
Nov 5th, 2019 2:43pm
GetHuman3865578 indicated the issue is not fixed yet.
Nov 6th, 2019 11:39pm
GetHuman3865578 indicated the issue is not fixed yet.
Nov 10th, 2019 10:41pm