Hello my name is Loretta Rollins I purchased * Window Tab *** Awnings on April...
GetHuman-inlaw's Dispute a Charge issue with Etsy.com from May 2019
Help with my Etsy.com issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-inlaw's own words
Hello my name is Loretta Rollins I purchased * Window Tab *** Awnings on April **, **** I ordered the wrong item ********** Lisa changed the order number for us and filled out a refund and reordered the new item. New order **********. Instead of just being charged ***.** to my Cr*dit Card ending in ****, I also was charged for the old item which was ***.**. Both charges appear on my Card. I did receive a Cr*dit refund on the card ***.** which is not correct I AM BEING CHARGED ***.OO PLUS THE ***.**. For the old item. The refund should have been ***.** not ***.** PLEASE REVIEW this . My cell phone (***) *** ****. I*****@***.com. I hope you can solve this in a timely manner. I will notify my Cr*dit Card to place a hold until the matter is solve. Thank you the items that I ordered were great Lisa did a nice job
GetHuman-inlaw did not yet indicate what Etsy.com should do to make this right.
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How GetHuman-inlaw fixed the problem
Call the Credit Card only charged ***.** not ***.** as I thought. Was the product that *I ordered ***.**. Can you check on that please I thought it was ***.**
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GetHuman-inlaw confirmed the issue is fixed. Hooray!
May 20th, 2019 2:01am
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