Hello my name is Loretta Rollins I purchased * Window Tab *** Awnings on April...

GetHuman-inlaw's Dispute a Charge issue with Etsy.com from May 2019

Help with my Etsy.com issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-inlaw's own words
Hello my name is Loretta Rollins I purchased * Window Tab *** Awnings on April **, **** I ordered the wrong item ********** Lisa changed the order number for us and filled out a refund and reordered the new item. New order **********. Instead of just being charged ***.** to my Cr*dit Card ending in ****, I also was charged for the old item which was ***.**. Both charges appear on my Card. I did receive a Cr*dit refund on the card ***.** which is not correct I AM BEING CHARGED ***.OO PLUS THE ***.**. For the old item. The refund should have been ***.** not ***.** PLEASE REVIEW this . My cell phone (***) *** ****. I*****@***.com. I hope you can solve this in a timely manner. I will notify my Cr*dit Card to place a hold until the matter is solve. Thank you the items that I ordered were great Lisa did a nice job

GetHuman-inlaw did not yet indicate what Etsy.com should do to make this right.

How GetHuman-inlaw fixed the problem
Call the Credit Card only charged ***.** not ***.** as I thought. Was the product that *I ordered ***.**. Can you check on that please I thought it was ***.**
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How Do I Change My Email Address on My Etsy Account?What Do I Do If I'm Missing My Etsy Order?How Do I Track an Order from Etsy?
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Etsy.com

Dispute a Charge issue
Reported by GetHuman-inlaw
May 19th, 2019 - 2 years ago
Fixed
GetHuman-inlaw shared how to fix
Seen by 4 customers so far
Similar issue to 11846 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-inlaw started working on this issue
May 19th, 2019 1:57am
GetHuman-inlaw confirmed the issue is fixed. Hooray!
May 20th, 2019 2:01am