I've just sold an item under my Etsy shop Haynescraft. It sold for $*** and with shippi...

GetHuman2017592's customer service issue with Etsy.com from January 2019

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The issue in GetHuman2017592's own words
I've just sold an item under my Etsy shop Haynescraft. It sold for $*** and with shipping included, a payment was made to Etsy for $***. My question is why I'm only getting a deposit for $**. This is the second time this has happened now and Etsy never took out this much money for a sold item before. It's a difference of $** for an item that has an $* shipping cost. This is actually becoming a very disappointing experience now that the system has been updated, and I'm getting closer to deciding to close my Etsy shop and open another on Amazon. This issue needs to be resolved as soon as possible because I'm losing more money selling items on Etsy than I would at any other outlet.
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Customer service issue
Reported by GetHuman2017592
Jan 22nd, 2019 - 6 mons ago
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GetHuman2017592 started working on this issue
Jan 22nd 8:20pm