I had a sale on *** and the buyer said they needed a larger size that I did not list...

GetHuman-happyspi's customer service issue with Etsy.com from January 2019

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I had a sale on *** and the buyer said they needed a larger size that I did not list. I sent a refund to cancel the order on *** that still shows to "ship" when it should have been cancelled. The Buyer now advised me that they can use the size they originally purchased and since I already sent the refund to her, does she have to purchase it again or submit the payment again from the original order that still shows open in my sales but is noted "refunded". *SwitchplatesByKay
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Etsy.com

Customer service issue
Reported by GetHuman-happyspi
Jan 8th, 2019 - a mon ago
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Jan 8th 8:32pm