I purchased a pair of custom-made sneakers from DesignsbyPatriciaCo on December...

GetHuman1904960's customer service issue with Etsy.com from January 2019

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The issue in GetHuman1904960's own words
I purchased a pair of custom-made sneakers from DesignsbyPatriciaCo on December **, ****. At that time I saw where I had missed her Christmas delivery cutoff by * days. I wrote and asked if I could pay extra Federal Express charges. I never received a response. I got an email that the package was shipped on December **th. When it still had not arrived on January *rd I opened a case file with Etsy and the seller told me it was shipped on that day. I got tracking information, but as of RIGHT NOW it still has not made its way to the post office to be shipped! I continue to get the run around from this seller. At this point I want my money fully refunded! She has lied to me twice about this. And, one other thing that has never happened before with an Etsy purchase, she IMMEDIATELY billed my credit card when I placed the order! Always before the seller doesn't bill until they ship the package! Goodness knows THAT HAS NOT BEEN DONE!
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Etsy.com

Customer service issue
Reported by GetHuman1904960
Jan 5th, 2019 - 3 mons ago
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Timeline
GetHuman1904960 started working on this issue
Jan 5th 7:48pm
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Jan 5th 7:49pm