I ordered a sweatshirt from Mexicoviptshirts on Sep **th , contacted them on Oct *nd, w...

GetHuman-coacho's customer service issue with Etsy.com from October 2018

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The issue in GetHuman-coacho's own words
I ordered a sweatshirt from Mexicoviptshirts on Sep **th , contacted them on Oct *nd, was told by Gabriel at Mexicoviptshirts I would get the item within a week, this is Oct **th, still haven't received the sweatshirt and get no response when I contact them.*I would like my sweatshirt or money back as soon as possible, I have ordered many items from Etsy, but I am very disappointed in this transaction, please help me, I prefer Etsy over Amazon, but this is frustrating.
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Etsy.com

Customer service issue
Reported by GetHuman-coacho
Oct 17th, 2018 - a mon ago
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GetHuman-coacho started working on this issue
Oct 17th 10:43pm