I ordered an item with Inksterinc on Aug * and it was never shipped. Contacted seller...

GetHuman-helloha's customer service issue with Etsy.com from August 2018

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The issue in GetHuman-helloha's own words
I ordered an item with Inksterinc on Aug * and it was never shipped. Contacted seller on the **th and was promised item will ship. On the **nd I asked for a refund since was still not shipped and opened a non-delivery case. On the same day, seller completely ignored my refund request and marked item as shipped. It was not. They only created a shipping label. I’ve never been so outraged at a transaction after shopping at Etsy for more than a decade. Please step in and interfere. My case number is ************. Thank you.
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Customer service issue
Reported by GetHuman-helloha
Aug 23rd, 2018 - 4 mons ago
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GetHuman-helloha started working on this issue
Aug 23rd 3:55pm