I'm muted for some unknown reason

GetHuman-janarsal's customer service issue with Etsy.com from August 2018

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The issue in GetHuman-janarsal's own words
customizing a product with sellers ... why am I muted? it's saying, "bummer.." & that I should contact customer support so I'm able to reply to my messages again.
there is no reason for it
reinstate my ability to message & reply.
why am I not?
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Etsy.com

conversations with sellers
Customer service issue
Reported by GetHuman-janarsal
Aug 22nd, 2018 - a mon ago
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GetHuman-janarsal started working on this issue
Aug 22nd 9:41am