This problem was resolved and I already have it postetd. Pleaase check and you will see that I communicated with the supplier and got it resolved. This inormation is alaready posted. Please do not send me any more reminders. I have received the product and it is perfect. Thanks!

GetHuman-hlbren's customer service issue with Etsy.com from June 2018

Help with my Etsy.com issue
The issue in GetHuman-hlbren's own words
I was trying to place an order for two items — both to be personalized but I see no place to include the names I want on the items! Both items say they can be personalized but no place to add personalization on the order!!!!! So I did not finish processing items in my cart.
GetHuman-hlbren did not yet indicate what Etsy.com should do to make this right.
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How GetHuman-hlbren fixed the problem
I communicated my concern to the company -- NashandCoDesigns (Nathan and Ashlkey Raetz) -- and they directed me to make my personalization requests in the box that says something like "Notes to the company....." This is what I did and the company communicated with me to make sure I understood and after placing my order, they again reached out (all via e-mail) to let me know they understood and would make the personalizations as I requested. Eager now to receive the mugs I ordered.
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Etsy.com

Customer service issue
Reported by GetHuman-hlbren
Jun 12th, 2018 - 9 mons ago
I have an issue with Etsy.com too
Fixed
GetHuman-hlbren shared how to fix
Seen by 13 customers so far
Similar issue to 621 others
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Timeline
GetHuman-hlbren started working on this issue
Jun 12th, 2018 3:09am
GetHuman-hlbren confirmed the issue is fixed. Hooray!
Jun 13th, 2018 6:59pm
GetHuman-hlbren confirmed the issue is fixed. Hooray!
Jun 15th, 2018 2:06pm