The dress I ordered only had an unfinished skirt to it and it was heavily damaged. Can...

GetHuman-glendasg's customer service issue with Etsy.com from April 2018

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The issue in GetHuman-glendasg's own words
The dress I ordered only had an unfinished skirt to it and it was heavily damaged. Can I get a refund or send it back? This is not good public relations.
I ordered this dress for an event coming up.
Be able to send it back and get a refund.
I have an issue with Etsy.com too
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Etsy.com

Customer service issue
Reported by GetHuman-glendasg
Apr 19th, 2018 - 7 mons ago
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GetHuman-glendasg started working on this issue
Apr 19th 6:18pm