There is a freeze in my credit I did not put there

GetHuman380623's customer service issue with Equifax from August 2018

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Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Phone number
Tip from another customer
Without your Freeze PIN you will only be able to lift the freeze by writing in. If you have it, you should be able to do this process online using the link provided https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp. The link will be a form you will submit to Equifax that will allow you to unfreeze your credit. The process should be short but make sure you fill all the correct information about yourself
The issue in GetHuman380623's own words
The problem: There is a freeze in my credit I did not put there
GetHuman380623 did not yet indicate what Equifax should do to make this right.
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Equifax

Customer service issue
Reported by GetHuman380623
Aug 21st, 2018 - 3 mons ago
I have an issue with Equifax too
Not resolved
Seen by 2 customers so far
Similar issue to 1364 others
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Timeline
GetHuman380623 started working on this issue
Aug 21st 11:45pm