There is a freeze in my credit I did not put there
GetHuman380623's customer service issue with Equifax from August 2018
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Before contacting them, items GetHuman380623 may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Phone number
Tip from another customer
Without your Freeze PIN you will only be able to lift the freeze by writing in. If you have it, you should be able to do this process online using the link provided https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp. The link will be a form you will submit to Equifax that will allow you to unfreeze your credit. The process should be short but make sure you fill all the correct information about yourself
The issue in GetHuman380623's own words
The problem: There is a freeze in my credit I did not put there
GetHuman380623 did not yet indicate what Equifax should do to make this right.
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