I have a freeze on my account, I faxed all the proper documents and tried calling to ve...

GetHuman705601's customer service issue with Equifax from May 2018

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The issue in GetHuman705601's own words
I have a freeze on my account, I faxed all the proper documents and tried calling to verify and was hung up on three seperate times. No results. Im appalled at the level of customer service I was provided, and would like to lodge a formal complaint against the " employees" Equifax uses to assist its customers as well as Equifax for allowing such atrocious behaviour to occur in the name of customer service. I sent my drivers lisense and social and they are clearly ledgiable. What is the problem?
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Equifax

Customer service issue
Reported by GetHuman705601
May 21st, 2018 - 6 mons ago
I have an issue with Equifax too
Not resolved
Seen by 7 customers so far
Similar issue to 398 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Phone number
Timeline
GetHuman705601 started working on this issue
May 21st 8:24pm
GetHuman705601 shared this issue with friends on Facebook
May 25th 7:49pm