I have a PlayStation account under the email A*****@***.com. I created an account with...

GetHuman3855308's Account Access issue with Epic Games from October 2019

Help with my Epic Games issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3855308's own words
I have a PlayStation account under the email A*****@***.com. I created an account with this email back when I started playing Fortnite at the end of season *. My main account "Fresh*xDeath" is the one that I have been playing on. Recently, I went to redeem a galaxy skin under this account*email on my s** but it linked to a different account "Freshx*Death".. Every time I try to log onto my Epic account by just the email, it forces me to log on to this newer account. However, when I click the option of a PlayStation account, it tells me that it found my PlayStation account (Fresh*xDeath) info and needs me to create an Epic account. I'm not sure how to resolve this issue since both accounts are connected to the same email but I can't log on to my main account via Epic. **I want everything under my main PlayStation account: Fresh*xDeath NOT Freshx*Death.**Here are the Epic Account ID's for both:*MAIN (Fresh*xDeath): *d*e**ee*c***e***c*dec*****a*b****WRONG ACCOUNT (Freshx*Death): ***ddf***a********f*f**cb*****ab

GetHuman3855308 did not yet indicate what Epic Games should do to make this right.

How GetHuman3855308 fixed the problem
I actually contacted Epic. This site did nothing for me. If you have this issue, go directly to Epic.
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Epic Games

Account Access issue
Reported by GetHuman3855308
Oct 30th, 2019 - 2 years ago
Fixed
GetHuman3855308 shared how to fix
Seen by 49 customers so far
Similar issue to 14315 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman3855308 started working on this issue
Oct 30th, 2019 5:52pm
GetHuman3855308 indicated the issue is not fixed yet.
Oct 30th, 2019 9:55pm
GetHuman3855308 indicated the issue is not fixed yet.
Oct 30th, 2019 9:56pm
GetHuman3855308 indicated the issue is not fixed yet.
Oct 30th, 2019 9:57pm
GetHuman3855308 indicated the issue is not fixed yet.
Oct 30th, 2019 9:57pm
GetHuman3855308 indicated the issue is not fixed yet.
Oct 30th, 2019 9:58pm
GetHuman3855308 indicated the issue is not fixed yet.
Oct 30th, 2019 10:04pm
GetHuman3855308 indicated the issue is not fixed yet.
Oct 30th, 2019 10:05pm
GetHuman3855308 indicated the issue is not fixed yet.
Oct 31st, 2019 12:58am
GetHuman3855308 indicated the issue is not fixed yet.
Oct 31st, 2019 1:22am
GetHuman3855308 indicated the issue is not fixed yet.
Oct 31st, 2019 1:04pm
GetHuman3855308 indicated the issue is not fixed yet.
Oct 31st, 2019 1:07pm
GetHuman3855308 indicated the issue is not fixed yet.
Oct 31st, 2019 1:31pm
GetHuman3855308 confirmed the issue is fixed. Hooray!
Oct 31st, 2019 1:41pm