okay, okay.. listen carefully to me now....*about a year ago my fortnite account got ha...

GetHuman-pushedin's Refund a Charge issue with Epic Games from May 2019

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okay, okay.. listen carefully to me now....*about a year ago my fortnite account got hacked somehow and i had some rare skins like ghoul trooper and reaper pickaxe, and i have proof that i've owned it. So when my account got hacked the hacker made a refund (he emailed u guys with my email and asked for a refund and i have proof for that) and asked for a refund on my ghould trooper. **Proof : ****** Do not reply below this line *****Epic Games Player Support**December **, ****, **:** ***** * Conversation ID: **********Thank you for contacting Epic Games Player Support! This is an automated response to your selected issue.**Unfortunately, we don't offer discounts, partial refunds, or upgrades for missed or expired sales. Please keep an eye on the Marketplace for any future promotions.**December **, ****, **:** ***** * Conversation ID: **********so this happend long time ago and i've asked for help like ** times and i want my goul trooper back...***Dr.Mario wrote:Apr **, **** **:** AM*To You*Hello Alexander,**Thanks for contacting Epic Games Player Support. I apologize for the delayed response.**We don’t typically refund item shop purchases, but we do try to be understanding and make exceptions on occasion. I went ahead and did this one for you* however, please be aware that future item refund requests may not be granted. For now, here’s the item(s) I’ve removed from your account, and the V-bucks granted for it:**Reaper – *** V-bucks*Ghoul Trooper – **** V-Bucks**If you don’t see those V-bucks already you may need to restart your Fortnite client. If for any reason you don’t see them by this time tomorrow, let me know!**All The Best,**Dr.Mario *Fortnite Player Support*Case ID: ********You wrote: Apr **, **** **:** PM*To Epic Games*I accidently bought two skins that is dont want and it is the ghoul trooper for **** vbucks and the reaper for *** vbucks, i've asked for help * times now and no answers so please answer me and i hope you guys can do your best to make me get my vbucks back**That wasn't me who asked for a refund, my account got hacked... ***And it came through, my skins got refunded so then i contacted you guys when i got my account back to ask if i could get the skins back and ur bot said the same answer over and over again. and btw he refunded before the refund system came.**I love ur game and i really want my skins back, if u just knew how much that skins meant to me.. so just please i beg to get it back! ****Proof of me playing with the skins :**https:**plays.tv*video**aba*e***afa**a**f*filip-r-rolig?from*user&*t*eyJ*eXBlIjoiZnJvbSIsImxvY*F*aW*uIjoiUmVwbGF*VXNlckNvbnRyb*xsZXIuVXNlclZpZGVvc**vZC**aWRlb*MiLCJmZWVkX*lkIjoiNWFiYTVlNTk*YWZhOTVhMThmIiwiZ*FtZV*pZCI*IiIsImxpbmtfaWQiOiJ*aWRlb**saXN*X*RodW*iIn*%*D**https:**plays.tv*video**ab****d*d***a**b**wtf?from*user&*t*eyJ*eXBlIjoiZnJvbSIsImxvY*F*aW*uIjoiUmVwbGF*VXNlckNvbnRyb*xsZXIuVXNlclZpZGVvc**vZC**aWRlb*MiLCJmZWVkX*lkIjoiNWFiOTI*N*QyZDYzOGEzNGI*IiwiZ*FtZV*pZCI*IiIsImxpbmtfaWQiOiJ*aWRlb**saXN*X*RodW*iIn*%*D**from my playstv and it is linked with my steam account and league of legends account!**please contact me as fast as u can and as i said i beg to get it back!

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Epic Games

Refund a Charge issue
Reported by GetHuman-pushedin
May 19th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 6395 others
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GetHuman-pushedin started working on this issue
May 19th, 2019 4:36pm
GetHuman-pushedin indicated the issue is not fixed yet.
May 20th, 2019 3:54pm

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