Well, my friend from school called me and told me someone was on my account. I looked o...

GetHuman-ksaqib's Hacked Account issue with Epic Games from May 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ksaqib's own words
Well, my friend from school called me and told me someone was on my account. I looked on hangouts and he showed me someone on my account. He was on pc, my best friend that i can ***% trust has my password to grind for me since i can't play on my ps* anymore since it got taken away. I spent $**** and played from season *-* and have tons of items... my friend tried joining the party and he would leave instantly. He tried talking to him and asking him who is he but he would just leave. I have the *-step authentication enabled so there is no possible way anybody else can log in. I haven't played for so long but he called me and asked me r u playing fortnite i said no and he said this dude is on your account and on pc. I'm trying to call customer support for my account being hacked. Is there any possible solution for this? I just changed my password and i can't get more information from my friend and he had to leave. Please respond asap. Thank you

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Epic Games

Hacked Account issue
Reported by GetHuman-ksaqib
May 17th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 6238 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-ksaqib started working on this issue
May 17th, 2019 10:39pm
GetHuman-ksaqib indicated the issue is not fixed yet.
May 18th, 2019 4:25pm

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