Entergy Corp. Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Entergy Corp.?
A:Must choose option 1-2, follow prompts, then wait on the line until transferred to a representative. You can also use our free service that can talk to Entergy Corp. for you and report back. Q:
Does Entergy Corp. offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Tuesday, and the most busy day is Thursday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 23 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Entergy Corp. below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Entergy Corp. phone number to document the phone system.
Here is how our research team describes the way the Entergy Corp. phone system greets you: Residential customers, press 1. For business or commercial customers, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose option 1-2, follow prompts, then wait on the line until transferred to a representative.
Below are some clips we've found from Entergy Corp.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to Entergy.
Residential customers, press one. Commercial or business customers, press two.
Main menu.
To report a gas leak, gas odor, or any other gas problem, press one or say gas emergency."
Excerpt from a call with Entergy Corp.
Tuesday, March 5, 2024 1:25 PM
The first phone menu
"Welcome to Entergy. Residential customers, press one.
Commercial or business customers, press two."
Excerpt from a call with Entergy Corp.
Wednesday, April 10, 2024 12:48 PM
What are the hours and when should I call?
Entergy Corp. operates the call center for this 800-368-3749 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,215 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Entergy Corp. call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Entergy Corp. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Entergy Corp. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Entergy Corp. is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 1,215 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Entergy Corp.
In summation, the best day to call Entergy Corp. is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Entergy Corp. staffs the call center well on Tuesday.
Why Customers Call Entergy Corp.
If you have time to do a bit of reading before you call Entergy Corp., we recommend you read over some of our problem-specific articles.
How Do I Check My Account History with Entergy?
There are many different ways to access their account history with Entergy. The easiest way is to send them an email. All you need is your name, address, and account number. The website also allows customers to view their account history for the past year. If you have a smartphone, you can also check your account history via the company's app. If you don't have access to a computer or smartphone or just want someone to walk you through the process, you can also call customer service. There are many locations throughout the states that the company operates in where you can go in person and get a printout of your account history.
What are the accepted forms of payment for my Entergy bill?
Entergy offers several convenient payment options for your bill. You can pay using major credit cards such as Visa, Mastercard, Discover, or American Express. We also accept payments through your bank account using electronic check or automated teller machines (ATMs). Cash payments can be made at authorized payment locations, including participating retail stores and pre-approved third-party agents. For those who prefer a more automated approach, we offer online bill payment on our secure website or through our mobile app. Additionally, you can set up automatic payment through your bank account or credit card for hassle-free bill payment. At Entergy, we strive to provide flexibility and convenience to ensure your payment process is seamless and easy.
What payment options are available for paying my Entergy bill?
Entergy Corp. offers a variety of convenient payment options for paying your bill. Customers can choose to make payments online through the Entergy website using a bank account, credit card, or debit card. Additionally, automatic bank drafting is available for hassle-free recurring payments. For those who prefer traditional methods, payments can be made in person at authorized payment locations or through the mail. Payment assistance programs are also offered to eligible customers to help manage their bills. Moreover, customers can utilize the Entergy mobile app to make electronic payments and access account information on the go. With these flexible payment options, Entergy aims to provide a seamless and accessible experience for all customers.
Top Entergy Corp. customer service problems
Click the link above to get answers to just about any Entergy Corp. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Entergy Corp., and their purpose. Are any of these similar to the reason you are trying to call?
Power outage assistance: "My lights are still out and they were supposed to be back on at seven o'clock."- From a call lasting 4m 54s , Jul 6, 2024 7:46 AM
Gas smell in laundry area: "I think I'm smelling gas where my wash and dryer are in my little laundry closet."- From a call lasting 3m 59s , Mar 12, 2024 5:30 PM
Report gas issues: "I know that I do have gas issues."- From a call lasting 4m 10s , Feb 9, 2024 11:40 PM
More Entergy Corp. Customer Service Contacts
There are of course other ways to contact Entergy Corp. customer service besides the phone. Below we list the best ones, by medium.
Entergy Corp. Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Entergy Corp. will reply our your email.
Entergy Corp. Customer Service on X (formerly Twitter)
Entergy Corp., like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Entergy Corp. Customer Help Desk / Web Support
As a last, sometimes only, resort- Entergy Corp. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Entergy Corp.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Entergy Corp. agent. This phone number is Entergy Corp.'s best phone number because 7,290 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-368-3749 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Entergy Corp. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Entergy Corp. has 1 phone number. It's not always clear what is the best way to talk to Entergy Corp. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Entergy Corp.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Entergy Corp.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.