I'm completely locked out of my EA account. I no longer have the email address that I u...

GetHuman-deiondak's customer service issue with Electronic Arts from May 2021

Help with my Electronic Arts issue
First: share to improve GetHuman-deiondak's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-deiondak may need:
Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
The issue in GetHuman-deiondak's own words
I'm completely locked out of my EA account. I no longer have the email address that I used with it and it says my credentials expired. I got on a chat with someone and they asked me a bunch of information like my debit card, address, phone number, etc. The only problem is that I've moved several times and changed that information, and I'm not sure which info is on the account. When I tried telling them they told me I essentially had to guess because they couldn't accept me telling them both my old info and new info. They ended the chat by telling me that there was nothing they could do, to try again, and that I "wouldn't regret the conversation." I've tried calling and opening a new chat several times and I haven't been able to get through to anyone.

GetHuman-deiondak did not yet indicate what Electronic Arts should do to make this right.

How GetHuman-deiondak fixed the problem

We are waiting for GetHuman-deiondak to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Electronic Arts's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Electronic Arts issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Electronic Arts

Customer service issue
Reported by GetHuman-deiondak
May 30th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 1474 others
0 customers following this

Timeline

GetHuman-deiondak started working on this issue
May 30th 7:00pm