I'm completely locked out of my EA account. I no longer have the email address that I u...

GetHuman-deiondak's customer service issue with Electronic Arts from May 2021

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Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
The issue in GetHuman-deiondak's own words
I'm completely locked out of my EA account. I no longer have the email address that I used with it and it says my credentials expired. I got on a chat with someone and they asked me a bunch of information like my debit card, address, phone number, etc. The only problem is that I've moved several times and changed that information, and I'm not sure which info is on the account. When I tried telling them they told me I essentially had to guess because they couldn't accept me telling them both my old info and new info. They ended the chat by telling me that there was nothing they could do, to try again, and that I "wouldn't regret the conversation." I've tried calling and opening a new chat several times and I haven't been able to get through to anyone.

GetHuman-deiondak did not yet indicate what Electronic Arts should do to make this right.

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Electronic Arts

Customer service issue
Reported by GetHuman-deiondak
May 30th, 2021 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 1474 others
0 customers following this


GetHuman-deiondak started working on this issue
May 30th, 2021 7:00pm

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